Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

Elishia Bailey

Newburgh,IN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience

Work History

Operations Supervisor

TJX Companies
08.2022 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Managed internal operational standards and productivity targets.
  • Motivated and trained employees to maximize team productivity.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.

Training Manager

Bell American Group LLC
09.2017 - 08.2021
  • Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Market Training Manager

Flynn Restaurant Group
01.2008 - 12.2017
  • Mentored junior team members and provided guidance on best practices, contributing to a highly skilled workforce.
  • Organized successful team-building events designed to foster collaboration among diverse groups of colleagues within the organization.
  • Conducted regular assessments of trainees'' progress, providing constructive feedback and guidance as needed to foster success.
  • Enhanced trainee retention rates by providing ongoing support and mentorship throughout the learning process.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.

General Manager

Pizza Chef
12.2014 - 08.2017
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associate of Science - Environmental Science

Ivy Tech Community College of Indiana
Evansville, IN
05.2001 -

Skills

  • Operations Management
  • Customer Relations
  • Performance monitoring
  • Staff Supervision
  • Safety oversight
  • Employee Development
  • Warehouse Operations
  • Team Training
  • Management
  • Problem-solving abilities
  • Leadership Development
  • Multitasking Abilities

Accomplishments

Golden Bell Winner 2020

Premier Operator 2020

Timeline

Operations Supervisor

TJX Companies
08.2022 - Current

Training Manager

Bell American Group LLC
09.2017 - 08.2021

General Manager

Pizza Chef
12.2014 - 08.2017

Market Training Manager

Flynn Restaurant Group
01.2008 - 12.2017

Associate of Science - Environmental Science

Ivy Tech Community College of Indiana
05.2001 -

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Elishia Bailey