ELISHIA HARRISON
POUGHKEEPSIE,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Representative position. Ready to help team achieve company goals. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Teacher's Assistant
Honeybee Childcare Center
09.2019 - Current
- Assisted lead teachers in developing and implementing lesson plans for diverse learning styles.
- Supported classroom management by reinforcing positive behavior and fostering a nurturing environment.
- Collaborated with parents to address student needs and provide updates on progress.
- Organized educational materials and resources to enhance student engagement during activities.
- Mentored new staff in instructional techniques and classroom procedures, promoting consistency.
- Coordinated small group activities, ensuring tailored support for individual learning objectives.
- Evaluated student performance through assessments, providing feedback to improve learning outcomes.
- Developed creative solutions to enhance curriculum delivery and adapt lessons as needed.
Receptionist
Unity Outreach Mission Center
08.2016 - Current
- Managed front desk operations, ensuring smooth visitor check-in and appointment scheduling.
- Facilitated effective communication between staff, volunteers, and clients to enhance service delivery.
- Maintained accurate records of client interactions and services provided for organizational transparency.
- Utilized office management software to streamline administrative processes and improve operational efficiency.
- Coordinated outreach initiatives, enhancing community engagement through effective scheduling and event planning.
- Oversaw inventory management of office supplies, ensuring availability for daily operations and events.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Improved workflow by introducing more efficient document handling and organization practices.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Improved office organization with meticulous management of appointment scheduling and client databases.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Supported company correspondence by drafting and distributing memos and emails.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Lead Teacher
Real Skills Network
08.2017 - 09.2020
- Developed and implemented engaging curriculum to enhance student learning experiences.
- Mentored junior teachers, fostering professional growth and collaborative teaching practices.
- Established assessment frameworks to monitor student progress and adjust instructional strategies.
- Facilitated staff training sessions on innovative educational technologies and best practices.
- Streamlined classroom management processes to promote a positive learning environment.
- Analyzed student performance data to drive curriculum improvements and instructional effectiveness.
- Led interdisciplinary projects that integrated real-world skills into classroom activities.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
- Organized field trips that enriched classroom learning experiences by connecting students with real-world applications of course concepts.
- Incorporated culturally responsive teaching practices into curriculum design and delivery models promoting inclusivity within the educational setting.
- Served as a member of the school''s leadership team, participating in strategic planning efforts aimed at continuous improvement initiatives.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Facilitated peer-to-peer learning opportunities within the classroom environment increasing collaboration among students and deepening understanding of material.
- Helped students explore concepts with engaging, learning-focused activities.
- Conducted ongoing assessments to monitor student progress and inform instructional adjustments.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Created and developed lesson plans to meet students' academic needs.
- Developed and implemented classroom routines to address varying student needs.
- Fostered student curiosity and interest through creative hands-on activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Adapted teaching methods and materials to meet students' varying needs.
Education
Bachelor of Arts - Art
City College of New York
New York (City), NY05-2027
Associate of Arts - Art Education
Dutchess Community College
Poughkeepsie, NY05-2023
High School Diploma -
SPACKENKILL HIGH SCHOOL
Poughkeepsie, NY01-2020
Skills
- Positive attitude
- Effective communication
- Calm and patient demeanor
- Computer skills
- Collaborative teamwork
- Relationship building
- Excel
- Information protection
- Strong work ethic and dependable
- Attention to detail
- Punctual and dependable
- Complex Problem-solving
Timeline
Teacher's Assistant
Honeybee Childcare Center
09.2019 - Current
Lead Teacher
Real Skills Network
08.2017 - 09.2020
Receptionist
Unity Outreach Mission Center
08.2016 - Current
Bachelor of Arts - Art
City College of New York
Associate of Arts - Art Education
Dutchess Community College
High School Diploma -
SPACKENKILL HIGH SCHOOL