Hi, I’m
Elishia Key
Inverness,FL
Summary
Dynamic and dedicated professional with a proven track record at Glory Days Grill, excelling in exceptional customer service and guest engagement. Skilled in cash handling and menu memorization, I consistently enhanced guest satisfaction and loyalty through effective communication and strategic upselling techniques, fostering a welcoming atmosphere and ensuring memorable dining experiences.
Overview
19
years of professional experience
Work History
Glory Days Grill
Server
03.2019 - 09.2025
Job overview
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Trained new staff on menu offerings and service standards, fostering team development.
- Collaborated with kitchen staff to ensure accurate food preparation and presentation.
- Implemented upselling techniques, increasing average check totals through strategic recommendations.
- Resolved customer complaints effectively, maintaining a positive dining experience for guests.
- Maintained cleanliness and organization of dining area, promoting a welcoming atmosphere for patrons.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Arbor Trail Skilled Nursing And Rehab
Cna
02.2014 - 10.2016
Job overview
- Provided direct patient care, assisting with daily living activities and ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff to facilitate timely interventions.
- Assisted in maintaining a clean and organized environment to promote infection control standards.
- Collaborated with interdisciplinary teams to develop individualized care plans for residents.
- Implemented resident engagement activities, improving overall satisfaction and quality of life.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities, promoting independence and dignity.
Care Focus
Patient Care Technician
12.2010 - 05.2013
Job overview
- Provided direct patient care, including monitoring vital signs and assisting with daily activities.
- Collaborated with healthcare team to develop and implement patient care plans.
- Educated patients and families on health management and treatment options.
- Maintained accurate patient records using electronic health record systems.
- Coordinated with medical staff for timely administration of medications and treatments.
- Enhanced patient comfort by addressing concerns and providing emotional support.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Highland Terrace Nursing Home
Patient Care Technician
02.2009 - 09.2010
Job overview
- Assisted in the training of new staff members on care protocols and procedures.
- Implemented infection control measures to ensure patient safety and compliance.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
Frankies Bar and Grill
Host, Busser, Server
04.2006 - 02.2009
Job overview
- Welcomed and seated guests, ensuring optimal dining experiences.
- Managed reservations and coordinated seating to maximize efficiency.
- Collaborated with kitchen and waitstaff to streamline service flow.
- Addressed guest inquiries and resolved concerns to enhance satisfaction.
- Streamlined service processes, reducing wait times during peak hours through effective multitasking.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
State of Fl MedicalTampa, FL
from Cna
08-2012
Citrus HighInverness, FL
High School Diploma
05-2007
Skills
- Reliable commitment to tasks
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Safe food handling
- Menu memorization
- High volume dining
Timeline
Server
Glory Days Grill
03.2019 - 09.2025
Cna
Arbor Trail Skilled Nursing And Rehab
02.2014 - 10.2016
Patient Care Technician
Care Focus
12.2010 - 05.2013
Patient Care Technician
Highland Terrace Nursing Home
02.2009 - 09.2010
Host, Busser, Server
Frankies Bar and Grill
04.2006 - 02.2009
State of Fl Medical
from Cna
Citrus High
High School Diploma