Summary
Overview
Work History
Skills
Timeline
Generic

Elisia Guzman

Connectivity Manager
Redwood City,CA

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Connectivity Manager

T-Mobile
02.2023 - Current
  • Managed and motivated employees to be productive and engaged in work, by coaching them, and being strategical with the locations there where approaching, and how they approached customers.
  • Accomplished multiple tasks within established timeframes. For example at the beginning of the month we needed to have the reports for the previous months ready to be sent to upper management, power point presentations with the previous months results, and a game plan for the following month, all while ensuring all my teams where meeting their daily goals.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, by actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance identifying areas of improvement and make necessary adjustments.
  • Developed and implemented business strategies to achieve business goals and stay competitive. For example when I took over my team everyone was setting up in random spots. I strategies working with non profits, and government agencies. I Implemented that we mimic what Apple does which meant If we gave you a device, and it came defective then we give you a new one, we also coach, trouble shoot, and get their emails/ essentials they needed to get go get going. My activation rate went from 40 daily activations to high 80's by December and January my team was activating 100+ activation's.
  • Opened and closed location and monitored shift changes upholding successful operations strategies and maximizing business success.

Connectivity Expert

T-Mobile/Assurance Wireless Outreach
10.2022 - 02.2023
  • Offering cellphone services to those who quality.
  • Assessing customers to ensure they meet the requirements to obtain a free government phone.
  • Activating/ trouble shooting phones
  • Exploring and researching various locations throughout the Bay Area where our program could thrive.
  • Creating relationship with agencies for future partnership, as well as offering exceptional customer services to customers for guaranteed satisfaction of services.

Manager

Los Primos Meat Market
01.2017 - 10.2022
  • Store manager, I focused on helping employees meet their daily goals.
  • In charge of operations and inventory.
  • Customer service focused.
  • In charge of finding suppliers, I was constantly cross referencing prices with suppliers to guarantee low prices to our customers.
  • Held compliance officer tittle, which meant I was in charge of internal audits.
  • Made sure company was up to date with bank codes, government rules, and regulation.
  • In charge of scheduling/ Hiring
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance and to obtain their serve safe certificate.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

Computer Software Integrator (CSI)

IDT Telecom
01.2016 - 01.2017
  • Programmed POS systems, and Installed them. I installed their systems in California, and other states like Oregon, Washington, Idaho, Texas.
  • Trained customers on how to use the system they purchased.
  • Trained other CSI to program and cross train their customers.
  • Handled deployment and maintenance of integration process.
  • Developed Integration solutions and accounted for unit testing, configuration, business readiness and production support.
  • Established and maintained strong working relationships with external and internal IT Partners/Customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.

Skills

  • Managing Employee Relations
  • Performance Tracking and Evaluations
  • Marketing
  • Scheduling and Coordinating
  • Sales and Consumer Focused
  • Bilingual (Spanish)

Timeline

Connectivity Manager

T-Mobile
02.2023 - Current

Connectivity Expert

T-Mobile/Assurance Wireless Outreach
10.2022 - 02.2023

Manager

Los Primos Meat Market
01.2017 - 10.2022

Computer Software Integrator (CSI)

IDT Telecom
01.2016 - 01.2017
Elisia GuzmanConnectivity Manager