Elismarie Fernandez
Sunrise,FL
Summary
Experienced Customer Service Representative fluent in both English and Spanish, adept at fostering positive relationships with diverse clientele. Known for delivering exceptional service to existing and prospective customers, committed to exceeding expectations in every interaction. Skilled in navigating fast-paced environments, can efficiently address incoming calls, resolve product inquiries, troubleshoot issues, and process orders with precision. With a background in logistical planning and coordination, I bring strategic organizational skills to streamline processes and enhance customer satisfaction. Additionally, my proficiency in utilizing various software platforms enhances my ability to provide timely and effective solutions. Committed to surpassing expectations and fostering positive customer relationships, I am poised to contribute effectively to any team and drive continuous improvement initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager - Mitigation Service
ER Restore & More
08.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors and clients to schedule appointments.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Decreased overdue accounts through consistent follow-up and diplomatic communication with Insurances.
- Supported company growth by managing multiple tasks in fast-paced environment, ensuring deadlines were met without sacrificing quality or accuracy.
- Developed estimates by costing materials, supplies, and labor.
Logistics Coordinator
Dynamic Logistics And Freight
03.2021 - 09.2022
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Reduced transportation costs by negotiating favorable contracts with carriers.
Education
Some College (No Degree) -
Miami Dade College
Miami, FLGED -
American Senior High School
Hialeah, FL2012
Escuela Vocacional Antonio Fernos Isern
Puerto Rico Skills
- Customer Service-Oriented
- Organizational Skills
- Deadline-oriented
- Proficient computer skills
- Strong Communication and Interpersonal Skills
- Fluent Bilingual Communication
Certification
- Xactimate Certification Level 3
- Certified Mold Specialist
- Water Restoration Specialist
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager - Mitigation Service
ER Restore & More
08.2022 - Current
Logistics Coordinator
Dynamic Logistics And Freight
03.2021 - 09.2022
Some College (No Degree) -
Miami Dade College
GED -
American Senior High School
Escuela Vocacional Antonio Fernos Isern
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