Hi, I’m
Elissa Becerra
La Mesa,CA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
4
years of professional experience
1
Language
Work History
SolarTech Energy Systems Inc
Assistant Manager
01.2024 - Current
Job overview
- Helped senior managers run smooth operations by independently handling day-to-day requirements.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Delegated tasks to appropriate staff members for optimum productivity.
- Provided performance and motivational feedback to employees.
- Collaborated with upper management to develop and implement business improvements.
- Coordinated employee schedules to provide adequate staff coverage.
- Adjusted to multiple demands and shifting priorities in fast-paced work environment.
- Supervised team of employees, providing guidance and support for their professional development.
- Assisted with hiring, training, and evaluating new staff members.
- Resolved customer complaints or issues in timely manner.
SolarTech Energy Systems Inc
Service Coordinator
11.2021 - 01.2024
Job overview
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Implemented process improvements to increase efficiency within department.
- Collaborated with cross-functional teams to address issues related to customer satisfaction.
- Identified, coordinated and managed solar service needs.
- Provided ongoing support to clients through follow-up calls or emails after service appointments.
- Coordinated service appointments between clients and technicians.
- Managed client expectations through open communication about service request statuses.
- Monitored inventory of supplies and ordered replacements as needed.
- Trained new team members on company policies, procedures, and software.
- Processed service requests arriving by email, direct client input and manual data entry.
SolarTech Energy Systems Inc
Monitoring Coordinator
11.2020 - 11.2021
Job overview
- Developed and implemented monitoring plans for various projects.
- Monitored multiple solar sites to ensure systems were operating
- Created case tickets with manufacturer's if issues were found
- Informed customers of any issues and kept them updated on case status
- Escalated issues as needed
- Trained new team members on processes and monitoring software
- Managed approximately 30 incoming calls and emails per day from customers.
Education
Grossmont Adult Education CenterEl Cajon, CA
GED
07.2018
Skills
- Staff Training and Development
- Task Delegation
- Workload Management
- Employee Scheduling
- Orientation and training
- Project Management
- Customer Service
- Problem Resolution
- Decision-Making
- Work Planning and Prioritization
- Scheduling and Coordinating
- Documentation And Reporting
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementHealthcare benefits401k matchWork from home optionPaid time offTimeline
Assistant Manager
SolarTech Energy Systems Inc
01.2024 - Current
Service Coordinator
SolarTech Energy Systems Inc
11.2021 - 01.2024
Monitoring Coordinator
SolarTech Energy Systems Inc
11.2020 - 11.2021
Grossmont Adult Education Center
GED