Hi, I’m
Elissa Becerra
La Mesa,CA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
4
years of professional experience
1
Language
Work History
SolarTech Energy Systems IncEl Cajon, CA
Assistant Manager
01.2024 - Current
Job overview
- Helped senior managers run smooth operations by independently handling day-to-day requirements.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities.
- Delegated tasks to appropriate staff members for optimum productivity.
- Provided performance and motivational feedback to employees.
- Collaborated with upper management to develop and implement business improvements.
- Coordinated employee schedules to provide adequate staff coverage.
- Adjusted to multiple demands and shifting priorities in fast-paced work environment.
- Supervised team of employees, providing guidance and support for their professional development.
- Assisted with hiring, training, and evaluating new staff members.
- Resolved customer complaints or issues in timely manner.
SolarTech Energy Systems IncEl Cajon, CA
Service Coordinator
11.2021 - 01.2024
Job overview
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Implemented process improvements to increase efficiency within department.
- Collaborated with cross-functional teams to address issues related to customer satisfaction.
- Identified, coordinated and managed solar service needs.
- Provided ongoing support to clients through follow-up calls or emails after service appointments.
- Coordinated service appointments between clients and technicians.
- Managed client expectations through open communication about service request statuses.
- Monitored inventory of supplies and ordered replacements as needed.
- Trained new team members on company policies, procedures, and software.
- Processed service requests arriving by email, direct client input and manual data entry.
SolarTech Energy Systems IncEl Cajon, CA
Monitoring Coordinator
11.2020 - 11.2021
Job overview
- Developed and implemented monitoring plans for various projects.
- Monitored multiple solar sites to ensure systems were operating
- Created case tickets with manufacturer's if issues were found
- Informed customers of any issues and kept them updated on case status
- Escalated issues as needed
- Trained new team members on processes and monitoring software
- Managed approximately 30 incoming calls and emails per day from customers.
Education
Grossmont Adult Education CenterEl Cajon, CA
GED
07.2018
Skills
- Staff Training and Development
- Task Delegation
- Workload Management
- Employee Scheduling
- Orientation and training
- Project Management
- Customer Service
- Problem Resolution
- Decision-Making
- Work Planning and Prioritization
- Scheduling and Coordinating
- Documentation And Reporting
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Career advancementHealthcare benefits401k matchWork from home optionPaid time offTimeline
Assistant Manager
SolarTech Energy Systems Inc
01.2024 - Current
Service Coordinator
SolarTech Energy Systems Inc
11.2021 - 01.2024
Monitoring Coordinator
SolarTech Energy Systems Inc
11.2020 - 11.2021
Grossmont Adult Education Center
GED