Elissa Biehl
Shepherd,MI
Summary
Obtaining long term employment where I can experience professional and individual growth by regularly facing new and exciting challenges. Hardworking, detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and recognition ready to help achieve goals.
Overview
25
25
years of professional experience
Work History
Business Consultant
Better Business Bureau
11.2022 - Current
- Developed targeted sales presentations that effectively communicated product features, benefits, and value propositions, resulting in successful negotiations and closed deals.
- Monitored performance metrics to assess the effectiveness of sales strategies and adjust accordingly, leading to continuous improvement.
- Exceeded quarterly sales quotas consistently through diligent prospecting efforts and effective time management skills, achieving top 25 in national rankings.
- Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
Family Service Counselor
Parklawn, Corp
12.2019 - 11.2022
- Supported families on day of interment to resolve any problems and answer questions.
- Helped clients select caskets, markers and memorial options.
- Educated clients on available community resources, connecting them with essential services to improve their quality of life.
- Coordinated paperwork and required records to meet all business and legal requirements.
- Strict schdeuling and dealine adherence.
- Enhanced overall family satisfaction by providing attentive client service, consistently exceeding expectations through individualized care and support, receiving recognition for achivements,
TRAINING MANAGER
APPLEBEE'S
10.2016 - 12.2020
- Recruiting, training, scheduling, and supervising staff of 60 plus employees.
- Monitored and evaluated training performance to determine quality, consistency, and cohesiveness.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
BARTENDER
GREEN SPOT
10.2014 - 09.2016
- Multi-tasking in a fast paced environment, further development of exceptional customer service/ communication skills
MANAGER
LEO'S LODGE
02.2002 - 10.2014
- Managing deposits, preparing monthly reconciliations, setting price points, and handling inventory maintenance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
PAYROLL/ TAX SPECIALIST
PAYROLL 1, INC.
08.2000 - 12.2001
- Handling payroll and taxes for up to 150 clients, programming compatible formats for various statement administrators, filing, amending, and dealing with numerous taxing agencies, balancing general ledgers, analyzing cost management
LEGAL SECRETARY/ ADMINISTRATIVE ASSISTANT
LAW OFFICES OF DALE CALTRIDER
07.1999 - 08.2000
- Prepare and process clear and concise legal documents and papers, handling, faxing and arranging delivery of correspondence and printed legal matter, organize and maintain case files, bank reconciliations and taxes for multiple accounts
Education
BIOLOGICAL SCIENCE
WAYNE STATE UNIVERSITY
Detroit, MI2002
Skills
- Adherence to strict guidelines and multi-tasking ability
- Presentation Skills
- Strong intrapersonal/ customer service skills
- Above average ability to communicate
- Training and mentoring
- Organizational Development
- Customer Service Management
- Human Resources Management
References
References available upon request.
Timeline
Business Consultant
Better Business Bureau
11.2022 - Current
Family Service Counselor
Parklawn, Corp
12.2019 - 11.2022
TRAINING MANAGER
APPLEBEE'S
10.2016 - 12.2020
BARTENDER
GREEN SPOT
10.2014 - 09.2016
MANAGER
LEO'S LODGE
02.2002 - 10.2014
PAYROLL/ TAX SPECIALIST
PAYROLL 1, INC.
08.2000 - 12.2001
LEGAL SECRETARY/ ADMINISTRATIVE ASSISTANT
LAW OFFICES OF DALE CALTRIDER
07.1999 - 08.2000
BIOLOGICAL SCIENCE
WAYNE STATE UNIVERSITY
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