Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elissa Carmona

Duncan,OK

Summary

Dependable hard worker focused on providing exceptional service to all customers. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently.

Overview

4
4
years of professional experience

Work History

Residential House Cleaner

Cris Brown
05.2023 - Current
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Provided excellent house cleaning and maid services to clients.
  • Adhered to professional house cleaning checklist.
  • Exceeded client expectations to garner future services.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
  • Sanitized apartments after move-out or prior to move-in.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Followed procedures when using chemical cleaners and power equipment to prevent damage to floors and fixtures.
  • Applied safety measures when mixing water and detergents in containers to prepare cleaning solutions.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Operated electronic backpack vacuums and floor sweepers.

Housekeeper

Meridian Nursing Home
02.2022 - 05.2023
  • Disinfected and mopped bathrooms to keep facility sanitary and clean.
  • Cleaned resident rooms by disinfecting, sweeping and mopping their floors, and organizing their belongings.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.

Waitress

Bob's Landmark Eatery
04.2019 - 08.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used computer systems and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

High School Diploma -

Duncan High School
Duncan, OK
05.2020

Skills

  • Exceptional Time Management
  • Cleanliness Standards
  • Safety Measures
  • Food Preparation and Safety
  • Safe Food Handling Practices
  • Excellent Memory
  • Cash Register Operation
  • Adaptive and Creative
  • Sales Expertise
  • POS System Operations
  • Solid Problem Solver
  • Serve Customer Needs

Timeline

Residential House Cleaner

Cris Brown
05.2023 - Current

Housekeeper

Meridian Nursing Home
02.2022 - 05.2023

Waitress

Bob's Landmark Eatery
04.2019 - 08.2020

High School Diploma -

Duncan High School

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Elissa Carmona