Elissa Felty
Greenup,KY
Summary
Resourceful and very reliable specialist offering excellent customer service. Hardworking and passionate with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Bedding Specialist
Big Sandy Superstore
11.2019 - Current
- Million Dollar, Executive Sales Leader Club
- Listened and responded to customer requests
- Interpreted clients' needs and introduced services to fit specific requirements for each customer
- Attended training programs and weekly conference calls to deepen professional skillset
- Developed and managed relationships with key clients and partners to drive growth.
- Developed and implemented systems to track customer feedback and satisfaction.
Clerk
USPS, United States Postal Service
08.2017 - 11.2019
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
RCA
USPS, United States Postal Service
05.2006 - 08.2017
- Interacted kindly with customers and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- drove private own vehicle
- sorted, carried, delivered mail multiple routes
- trained fellow team mates
Education
EKG Tech
Collins Career Center
Chesapeake, OH05.2004
High School Diploma -
Greenup County High School
Greenup, KY05.2001
Skills
- Financial Transactions
- Attention to Detail
- Customer Loyalty
- Phone and Email Etiquette
- Personalized Customer Service
- Team Player
Timeline
Bedding Specialist
Big Sandy Superstore
11.2019 - Current
Clerk
USPS, United States Postal Service
08.2017 - 11.2019
RCA
USPS, United States Postal Service
05.2006 - 08.2017
EKG Tech
Collins Career Center
High School Diploma -
Greenup County High School
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