ELISSA FORD
Las Vegas,NV
Summary
Dedicated front desk professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Clinic Receptionist
Unity Care NW
04.2025 - Current
- I greet and check in an average of 50+ patients daily for medical, dental, and behavioral health/psych appointments using the EPIC system. Verify and update patient demographic information and insurance eligibility for every visit, collecting co-pays and deductibles as required. I provide clear information regarding appointments, forms, and clinic policies. I also address patient inquiries and concerns, troubleshoot insurance issues, and coordinate with providers and billing staff to resolve discrepancies.
Patient Advocate
Optum
03.2023 - 04.2025
- Answered incoming calls from patients, specialists, and third parties using the GENESYS system. I also transferred calls to doctors' offices when asked or needed. I scheduled/rescheduled/cancelled doctor appointments, requested medication refills, and left messages for patients to their PCPs. I used the EPIC program for all duties.
Overnight Stocker
Walmart
10.2022 - 03.2023
- I stocked and rotated merchandise and removed damaged or out-of-date goods. I also set up, clean, and organize product displays and price merchandise appropriately.
Customer Service Representative
William Sonoma – Rejuvenation Dept
10.2019 - 05.2020
- Answered incoming calls and emails from customers who wanted information on hardware, lighting, and furniture for their homes. Took payment when the customer was ready to place orders. Some calls were regarding delivery scheduling and updates on those same items. I also had calls from customers who were upset about their delivery. Whether an item was delivered late or arrived damaged, I helped customers by reaching out to the driver to get the correct ETA and handling exchanges for damaged items. In some cases, I had to call customers back if fixing the problem took longer than expected.
Sales Reservationist
Grayline
07.2017 - 05.2018
- Made direct reservations with customers for tours, booked with travel agencies and 3rd party companies for their customers, completed transactions with the company program, answered phone calls and emails, and confirmed tour bookings.
Education
High School Diploma -
Lanakila Baptist High School
Ewa Beach, Hawaii05-1994
Skills
- Microsoft Office, Excel, and Word
- Types 40 words p/m
- Customer service skills
- Data entry accuracy
- Call handling procedures
- Reliability
- Front desk operations
- Payment collection
- Telephone etiquette
- Problem-solving
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Clinic Receptionist
Unity Care NW
04.2025 - Current
Patient Advocate
Optum
03.2023 - 04.2025
Overnight Stocker
Walmart
10.2022 - 03.2023
Customer Service Representative
William Sonoma – Rejuvenation Dept
10.2019 - 05.2020
Sales Reservationist
Grayline
07.2017 - 05.2018
High School Diploma -
Lanakila Baptist High School