Overview
Work History
Education
Skills
Timeline
Generic

Elissa Goodman

Austin,TX

Overview

3
3
years of professional experience

Work History

VIP Concierge & Area Host

C3 Presents
04.2023 - Current
  • Greeted and interacted with VIP Guests with a can-do attitude and positive demeanor.
  • Acted as a personable and professional point of contact for Guests: Answering questions, directing them to different areas of the event, and making sure they were aware of all of the perks associated with Premium.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

VIP Concierge

Insomniac Events
05.2023 - Current
  • Offered friendly and efficient service to Guests, and navigated challenging situations with ease.
  • Interacted with Guests with a personable demeanor and answered any questions involving their VIP packages and perks.
  • Kept the Concierge Area stocked with goodies and neatly organized throughout the evening.

Ground Control & Headliner Experience Team Member

Insomniac Events
04.2021 - Current
  • Roamed the grounds in a large-scale festival setting and kept an observant eye for patrons that showed signs of a medical emergency or general discomfort.
  • Served as a point of contact for Headliner's that were showing symptoms of a medical emergency, and communicated effectively with medical staff on site to pin point Headliner's exact location as well as identifying symptoms of condition.
  • Assisted in a variety of departments and duties including: Lost and Found, Ticketing, Info Booth, and Special Operations to work with a team to ensure a smooth-running experience for Headliners.



Education

Bachelor of Science - Advertising

Texas State University
San Marcos, TX
05.2025

Associate of Arts - Social Work

Austin Community College District
Austin, TX
08.2022

Skills

  • Detail Oriented
  • Excellent Communication and Written Skills
  • Punctual
  • Flexible & Adaptable
  • Team Player

Timeline

VIP Concierge

Insomniac Events
05.2023 - Current

VIP Concierge & Area Host

C3 Presents
04.2023 - Current

Ground Control & Headliner Experience Team Member

Insomniac Events
04.2021 - Current

Bachelor of Science - Advertising

Texas State University

Associate of Arts - Social Work

Austin Community College District

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Elissa Goodman