ELISSA GUADARRAMA
Case Manager-Registered Nurse
Del Rio,TX
Summary
Results-driven & experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Transaction Coordinator
Tx Creative Finance Solutions
San Antonio, TX
03.2022 - Current
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Complied with established internal controls and policies.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Developed strategic plans for day-to-day financial operations.
- Supported director with special projects and additional job duties.
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Resolved escalated customer issues and boosted retention rates by 30%.
- Reviewed more than 5 financial statements per day.
Registered Nurse (RN)
Favorite Healthcare Staffing
San Antonio, TX
10.2021 - 02.2022
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Monitored patient reactions to drugs and carefully documented findings.
- Organized and managed care of patients undergoing various therapies and procedures.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Led successful team comprised of RNs, LPNs and ancillary staff.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
Outpatient Case Manager
United Healthcare
San Antonio, TX
10.2017 - 12.2021
- Self-driven and had the ability to work remote/virtual
- Worked independently/remote from home or call center without difficulty
- Possessed organizational skills in the home environment with telecommuter position and has great time management, organizational, and prioritization skills with the ability to manage multiple task.
- Experience with home-based care delivery programs
- Collaborated with Case Management, Disease Management and SCP/SNP programs to ensure seamless care for patients/clients
- Strong problem solving skills
- Proficient with Word, Excel, and SharePoint and PowerPoint
- Established clear lines of communication with all leadership/business partners, and set appropriate expectations related to training
- Participated in internal continuous improvement by monitoring internal reports, processes, and contribute ideas to influence innovative opportunities where gaps in process exist
- Designed training materials as directed, conduct training of new employees as assigned, mentor/coach coworkers as needed and serve as subject matter expert when needed.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans, and referrals.
- Delivered social work services to patients in the home settings.
- Completed psychosocial evaluations and needs assessments.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Provided ongoing counseling to help patients deal with conditions and processes
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Registered Nurse
Nursefinders LLC
Arlington, TX
12.2019 - 09.2021
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Provided direct patient care, stabilized patients and determined next course of action.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
- Managed care from admission to discharge.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Monitored patient reactions to drugs and carefully documented findings.
- Organized and managed care of patients undergoing various therapies and procedures.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
- Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
- Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
- Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
- Reviewed post-operative orders and continuously monitored patients' post-operative vitals, set up PCA and fluids and oriented patients to unit.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
- Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
RN Case Manager
The CSI Companies
San Antonio, TX
03.2017 - 10.2017
- Conducted all necessary assessments within designated timeframes on patients identified as having complex case management needs (assessment areas include clinical, behavioral, social, environment and financial)
- Enrolled high risk members in Disease Management programs
- Collaborated effectively with integrated care team (physicians, case managers, pharmacists, social workers, and educators) to establish an individualized plan of care for patients
- Self-driven and had the ability to work independently/remote or call center
- Developed interventions to assist the patients in meeting short/long term plan of care goals and follow through with discharge planning staff to facilitate all goals are met
- Engaged patient, family, and caregivers to assure that a well coordinated treatment plan is established
- Made outbound calls to assess patient's health status, identify gaps/barriers, prioritized care needs, set goals and develop an initial plan of care that also addresses gaps and/or barriers
- Make referrals to outside sources
- Educated patient's on disease process or acute condition
- Coordinated member visits with PCP and specialists as needed in special circumstances.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Completed initial assessments of patients and family to determine and address individual home care needs. ·
Education
Associate's Degree - Nursing
National American University/Career Point College
San Antonio, TX10.2016
Skills
- Business Operations
- Sales Support
- Problem Anticipation and Resolution
- Customer Satisfaction
- Prioritizing and Planning
- Marketing Materials
- Adaptable to Changing Conditions
- Complex Problem-Solving
- Critical Thinking
- Documentation Accuracy
- Prioritizing Tasks
- Team Communication
- Closing Process Coordination
Languages
Spanish
Native or Bilingual
Certification
- Registered Nurse License
- BLS
- ACLS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Transaction Coordinator
Tx Creative Finance Solutions
03.2022 - Current
Registered Nurse (RN)
Favorite Healthcare Staffing
10.2021 - 02.2022
Registered Nurse
Nursefinders LLC
12.2019 - 09.2021
Outpatient Case Manager
United Healthcare
10.2017 - 12.2021
RN Case Manager
The CSI Companies
03.2017 - 10.2017
Associate's Degree - Nursing
National American University/Career Point College
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