Elissa Harrod
Lehigh Acres,FL
Summary
Dedicated professional with extensive experience in prioritizing and managing multiple tasks to achieve project goals. Proven ability to streamline operations and enhance team performance through effective collaboration. Highly motivated with a strong work ethic and adaptability to new challenges. Exceptional interpersonal skills facilitate effective communication and teamwork in diverse environments.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Administrative Services Manager
Radiology Regional Center
Fort Myers, Florida
06.2022 - 03.2025
- Oversaw daily administrative operations for regional radiology center, enhancing overall efficiency.
- Supervised administrative staff to guarantee effective workflow and communication.
- Implemented office policies that streamlined patient service delivery.
- Coordinated training programs for new employees to promote professional development.
- Ensured compliance with health regulations and organizational documentation standards.
- Developed strategies that improved patient intake processes within center.
- Facilitated communication between medical staff and patients to ensure clarity.
- Identified and resolved issues to guide management and business direction.
- Developed policies to enhance workflow and improve service delivery.
- Implemented compliance protocols for regulatory standards in healthcare administration.
- Maintained confidentiality of sensitive information at all times.
- Reviewed and analyzed current operational processes, identified areas for improvement, and developed strategies to increase efficiency.
- Coordinated travel arrangements, meetings, conferences, events, and training sessions as needed.
- Developed strong relationships with vendors providing goods or services to the organization.
- Resolved customer inquiries and complaints in an efficient manner.
- Assisted in developing long-term plans for office administration operations.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Facilitated training sessions for staff on new systems and procedures.
- Assessed new EMR systems to best meet the company's needs.
- Manage EMR implementation and training.
Revenue Cycle Process Senior Supervisor
Radiology Regional Center
Fort Myers, Florida
06.2022 - 08.2023
- Trained and mentored new supervisors on operational procedures.
- Trained and mentored new supervisors on operational procedures and safety standards.
- Implemented process improvements to enhance efficiency.
- Encouraged teamwork among subordinates by promoting a positive work culture.
- Participated in strategic planning initiatives to improve operations.
- Investigated customer complaints promptly and took corrective action as required.
- Conducted regular departmental meetings with staff to ensure effective communication and collaboration.
- Analyzed various processes to identify underperformance and implemented new methods that proved more effective.
Clerical Site Supervisor
Radiology Regional Center
Fort Myers, Florida
09.1990 - 06.2022
- Supervised daily operations of radiology services and staff activities.
- Ensured compliance with safety protocols and regulations in the facility.
- Coordinated scheduling of patient appointments and imaging procedures.
- Trained new staff on operational procedures and equipment usage.
- Managed inventory of medical supplies and equipment for imaging services.
- Collaborated with medical teams to optimize patient care workflows.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Established and maintained close working relationships with staff, clients and vendors.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delegated duties to employees based on skillset.
Receptionist
Urgent Care of Estero
Estero, Florida
02.2007 - 07.2011
- Greeted patients and visitors, creating a welcoming environment in the medical office.
- Verified patient information and insurance details for accurate record-keeping and billing.
- Answered phone calls, addressing inquiries and directing calls to appropriate staff members.
- Processed patient paperwork, ensuring compliance with privacy regulations and office policies.
- Coordinated communication between patients and healthcare providers for effective care delivery.
- Assisted in maintaining cleanliness and organization of the reception area for professionalism.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Front Desk Receptionist
Radiology Regional Center
Fort Myers, Florida
11.1986 - 08.1990
- Greeted and assisted visitors with professionalism and courtesy.
- Managed multi-line phone system to route calls effectively.
- Scheduled appointments and maintained calendar for office staff.
- Maintained organized reception area for a welcoming environment.
- Processed incoming and outgoing mail efficiently each day.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with team members to improve front desk operations.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
High School Diploma -
Pilgrim High School
Warwick, RI06-1984
Skills
- Compliance protocols
- EMR implementation
- Policy development
- Patient service delivery
- Workflow optimization
- Process improvement
- Conflict resolution
Certification
- Lean Six Sigma White Belt Certified - September 2024
- Wisdom Workshop, Meeting Prep & Participation - October 2024
- Wisdom Workshop, Navigating Change in the Workplace - November 2024
- Wisdom Workshop, Email Etiquette - January 2025
- Patient Relations Workshop - 2016
- Medtronic, Revo MRI SureScan Pacing System Electronic Learning Program for Radiology - 2012
Timeline
Administrative Services Manager
Radiology Regional Center
06.2022 - 03.2025
Revenue Cycle Process Senior Supervisor
Radiology Regional Center
06.2022 - 08.2023
Receptionist
Urgent Care of Estero
02.2007 - 07.2011
Clerical Site Supervisor
Radiology Regional Center
09.1990 - 06.2022
Front Desk Receptionist
Radiology Regional Center
11.1986 - 08.1990
High School Diploma -
Pilgrim High School
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