Elissa Hill

Answering the phone, billing, accounts receivable, accounts payable, shipping and receiving, quotes, purchasing, filing,taxes, computer work and all aspects of running a small business

• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Performed research to collect and record industry data.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Volunteered to help with special projects of varying degrees of complexity.
• Established administrative work procedures to track staff's daily tasks.
• Liaised between clients and vendors and maintained effective lines of communication.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Enhanced visibility of office policies by creating and distributing employee handbook.
• Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
• Provided comprehensive support to new staff, facilitating faster integration into team.
• Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
• Improved document management with introduction of new digital archiving system.
• Supported project management activities, contributing to timely completion of key initiatives.
• Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
• Streamlined communication processes, resulting in faster response times to internal queries.
• Improved office workflow by redesigning document submission process.
• Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
• Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
• Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
• Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
• Conducted research for special projects, contributing valuable insights that informed strategic decisions.
• Facilitated inter-departmental communication to ensure all parties were informed of key updates.
• Assisted in preparing detailed reports for management, enabling informed decision-making.
• Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
• Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
• Streamlined invoice processing, improving accuracy and efficiency of financial operations.
• Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
• Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Maintained electronic filing systems and categorized documents.
• Entered data into system and updated customer contacts with information to keep records current.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Maintained daily report documents, memos and invoices.
• Answered multi-line phone system and enthusiastically greeted callers.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.