Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elissa Hill

Woodlyn,PA

Summary

Dynamic and detail-oriented Secretary at Sutler Corp, recognized for enhancing office efficiency through innovative document management and exceptional customer service. Proven ability in accounts receivable and payable, alongside strong organizational skills, led to improved workflow and timely project completion, fostering a collaborative team environment.

Overview

37
37
years of professional experience

Work History

Secretary

Sutler Corp
10.1988 - Current

Answering the phone, billing, accounts receivable, accounts payable, shipping and receiving, quotes, purchasing, filing,taxes, computer work and all aspects of running a small business

  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Performed research to collect and record industry data.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Established administrative work procedures to track staff's daily tasks.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Enhanced visibility of office policies by creating and distributing employee handbook.
  • Enhanced meeting efficiency by preparing agendas and minutes, ensuring all participants were well-informed.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
  • Improved document management with introduction of new digital archiving system.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Streamlined communication processes, resulting in faster response times to internal queries.
  • Improved office workflow by redesigning document submission process.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Conducted research for special projects, contributing valuable insights that informed strategic decisions.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Organized travel arrangements for executive team, ensuring smooth logistics for multiple international trips.
  • Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained electronic filing systems and categorized documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Maintained daily report documents, memos and invoices.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.

Education

Business

Washington Township High School
Sewell, NJ
06.1983

Skills

  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Keyboarding skills
  • Document preparation
  • File management
  • Sales support
  • Complex Problem-solving
  • Multi-line phone systems
  • Quickbooks
  • Supply restocking
  • File systems management
  • Report writing
  • Supply ordering
  • Database administration
  • Accounts receivable and payable
  • Managing purchasing activities
  • Database management
  • Record preparation
  • Payment posting
  • Proofreading expertise
  • Expense tracking
  • Database maintenance
  • Accounts payable
  • Business correspondence
  • Phone etiquette
  • Task prioritization
  • Contract administration
  • Letter writing
  • Office correspondence
  • Vendor relations skills
  • Preparing contracts
  • Phone reception
  • Reception functions
  • Legal documentation preparation
  • Account reconciliations
  • Office staff leadership
  • Filing experience
  • Fast learner
  • Multitasking and time management
  • Critical thinking
  • Microsoft office
  • Data entry
  • Recordkeeping
  • Clear communication
  • Documentation and recordkeeping
  • Customer relations and communications
  • Document and file management
  • Customer and client relations
  • Administrative support
  • Office management
  • Bookkeeping
  • Clerical support
  • Confidentiality and data protection
  • Database entry

Timeline

Secretary

Sutler Corp
10.1988 - Current

Business

Washington Township High School