Summary
Overview
Work History
Education
Skills
.Diamond paintings love my 2 cats I’m a caring honest person!
Timeline
Generic

Elissa Hummel

Kettering

Summary

Proven track record in enhancing customer satisfaction and streamlining delivery processes, notably with Panera Bread. Skilled in GPS and route planning (hard skill) and exceptional at problem-solving (soft skill), consistently maintaining a clean driving record and boosting efficiency. Achieved a significant reduction in delivery times, demonstrating a results-driven approach and commitment to excellence.

Overview

32
32
years of professional experience

Work History

Door Dash Driver

Independant Contract
06.2016 - 09.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Minimized liability by consistently following road rules when driving.

Delivery Driver

Panera Bread
06.2014 - 11.2014
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Wait Staff Member

Waffle House
09.2006 - 11.2009
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.

Cold Calling

Iqc Llc (family Company)
07.1997 - 06.2004
  • Generated a steady pipeline of qualified leads by conducting regular prospecting activities such as cold calling and email outreach.
  • Generated new leads through networking, ads and cold calling.
  • Expanded client base by proactively seeking out new business opportunities through cold calling and strategic networking events.
  • Developed new business opportunities through networking events, presentations, and cold calling.

Phone Surveys

Paragon Alliance
04.2001 - 02.2003
  • Increased data accuracy by diligently following established protocols for phone surveys.
  • Assisted in training new hires on best practices for conducting phone surveys, leading to increased overall team performance levels.
  • Minimized survey drop-off rates by engaging respondents with clear explanations of the survey purpose and objectives.
  • Recognized as a top-performing Phone Surveyor multiple times, reflecting dedication to consistently deliver quality results to clients.

Delivery Driver,inside Food Prep,answer Phone

Cassano's Pizza
06.1998 - 09.2001
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and mostefficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • . Read maps, followed oral, and written instructions to perform deliveries.

Call Center Representative

Cassanos Pizzaria
02.2007 - 05.2007
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Telemaketing Cold Calling

Market USA
09.1998 - 08.2001
  • Utilized persuasive communication techniques to educate potential clients on available products or services.
  • Streamlined call processes for enhanced productivity and reduced wait times for callers.
  • Contributed to company growth by upselling products and services to customers based on their needs.
  • Assisted customers by answering questions and responding to inquiries.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Managed difficult caller situations with professionalism, tact, and empathy, resulting in satisfied customers.
  • Used research and prompt issue resolution skills to manage high volume of inbound and outbound customer calls.
  • Supported marketing initiatives by conducting surveys and gathering valuable customer feedback during calls.
  • Determined root causes of issues and solved diverse problems to improve business operations and management.

Cashier

Meijer
05.1992 - 07.1996
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.

Education

No Degree - General Studies

Sinclair Community College
Dayton, OH
1992

High School Diploma -

Butler High School
Vandalia, OH
06.1991

Skills

  • Time Management
  • Valid Driver's License
  • Customer Service
  • Clean Driving Record
  • Problem-Solving
  • Safe Driving Practices
  • Punctual and Reliable
  • Patience and understanding
  • City and non-city driving
  • Flexible Schedule
  • Punctuality
  • GPS and route planning

.Diamond paintings love my 2 cats I’m a caring honest person!

During the pandemic lockdown I found the Hobie of doing diamond paintings! Since then I have completed several for christmas gifts for my family. It is enjoyable for me because I enjoy the colors and shapes and it has helped with my hand and eye skills considering I have hand tremors! it's become my happy place! I have a chair beside my desk that my cats take turns sitting on! I'm single and never had children of my own so they are my fur kids! I'm Also a proud and happy aunt to my niece and nephew and have been able to be available to spend time with them as much as I can and help take care of my niece and I stay with their dog and two cats when they travel! I am also involved in my church small group meetings on Wednesdays and serve once a month in the nursery on Sundays at my church! 

Timeline

Door Dash Driver

Independant Contract
06.2016 - 09.2024

Delivery Driver

Panera Bread
06.2014 - 11.2014

Call Center Representative

Cassanos Pizzaria
02.2007 - 05.2007

Wait Staff Member

Waffle House
09.2006 - 11.2009

Phone Surveys

Paragon Alliance
04.2001 - 02.2003

Telemaketing Cold Calling

Market USA
09.1998 - 08.2001

Delivery Driver,inside Food Prep,answer Phone

Cassano's Pizza
06.1998 - 09.2001

Cold Calling

Iqc Llc (family Company)
07.1997 - 06.2004

Cashier

Meijer
05.1992 - 07.1996

No Degree - General Studies

Sinclair Community College

High School Diploma -

Butler High School

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Elissa Hummel