Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Elissa Kennedy

Elissa Kennedy

Davis,CA

Summary

Dynamic customer-focused Client Success Manager and ICF-Certified Master Coach with 15+ years of experience in client success, professional coaching, and project development. Skilled at onboarding, training, and relationship management, with a proven ability to drive adoption, engagement, and retention. Deeply committed to making mental health support more accessible through evidence-based strategies, technology, and human-centered care. Brings a unique blend of customer success expertise, world-class service, and mental health advocacy to help individuals and organizations thrive.

Overview

25
25
years of professional experience
6
6

Certifications

Work History

Certified Master Coach | Customer Success Manager

Elissa Kennedy Coaching
01.2020 - Current

Holistic mindset coaching for mid-career clients and small groups.

  • Led end-to-end client onboarding, relationship management, and business reviews to ensure adoption, satisfaction, and retention.
  • Developed customized coaching programs utilizing neuroscience-backed mindset strategies, technology, and development tools.
  • Consistent program completion resulted in 100% of clients significantly improving mindset scores in the first 6 weeks.
  • Facilitate client learning, goal setting, and accountability through weekly 1:1 and group calls to maintain engagement and client retention.

Mental Health Coach | Client Relationship Management

Lyra Health
11.2022 - 05.2023

Through a digital health platform, delivered evidence-based coaching aligned with corporate wellness goals, improving engagement and retention across leading tech, finance, and service organizations.

  • Coached executives & professionals from US corporations.
  • Account management of 70-90 average client caseload.
  • Leveraged evidence-based AI technology tools to enhance client learning between sessions and accountability check-ins.
  • Client management through detailed communication, outcomes aligned with quality metrics, and KPIs.

Partner | Advisor | Relationship Manager

Donato Lane
01.2012 - 01.2020

Supporting corporate executives to refine communication with high-impact presentations for large sales events and conferences.

  • Advised on executive storytelling and messaging strategies
  • Creative strategy partner, ensuring alignment between visuals, messaging, and business objectives.

Project Manager | Relationship Manager

Schwab Charitable
06.2000 - 03.2008

A donor-advised charitable giving fund that helps individuals and families make philanthropic donations
in a tax-smart and efficient way.

  • Managed cross-functional projects, collaborating with marketing, client services, and the executive leadership team to improve processes and outcomes.
  • Coordinated executive board communications and strategic reporting, strengthening leadership
    alignment.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.

Education

Bachelor’s Degree - Interdisciplinary Studies: Creative Leadership Coaching For Community Wellness

California State Polytechnic University, Humboldt

Associate’s Degree - Liberal Arts

College of Marin

Skills

  • Customer Service & Support
  • Client Relationship Management
  • Client Engagement and Retention
  • Cross-Functional Collaboration
  • Training and Mentoring
  • Self-Starter and Strategic Thinking
  • Ability to Leverage Technology
  • Experience in Health and Wellness
  • Exceptional Verbal and Written Communication

Certification

  • Professional Certified Coach
  • Certified Master Coach
  • Executive Leadership Coach
  • Org.I Development & Change Management Coach
  • Mental Fitness Coach
  • Certified Holistic Life Coach
  • Project Management Training, Continuing Ed.

Accomplishments

Academic Research: Mental Health Crisis of Women

A study to address the mental health crisis for women and girls. January - May 2025

  • Led a feasibility study on systemic challenges and inequities in women’s and girls’ mental health care.
  • Produced a research report and podcast episode amplifying the need for more accessible, evidence-based support.
  • Connected findings to societal structures, highlighting pathways for more equitable and effective care.

Community Relationship Manager

DAWN | Davis, CA | December 2022 - April 2024

A supportive, empowering community for women in and around the Davis area, by providing a space for

connection, growth, and professional development.

  • Founded and directed a community for women focused on connection, professional growth, and mental health advocacy.
  • Grew to 450 members in 12 months, merging with a regional women’s leadership network.

Pro Bono Training Development & Workshop Instructor

The Women's Business Center of Sacramento. WBC offers programs for small business development and growth in the region.

  • Designed and facilitated workshops on mental resilience, burnout prevention, and confidence-building for entrepreneurs.

Executive Contributor/ Writer

Brainz Magazine

A global digital magazine that invites influential Entrepreneurs, Coaches, and Experts to share their knowledge and stories.

  • Published thought leadership articles on mindset, leadership, and vision-building, sharing actionable strategies for mental health and professional growth.

Timeline

Mental Health Coach | Client Relationship Management

Lyra Health
11.2022 - 05.2023

Certified Master Coach | Customer Success Manager

Elissa Kennedy Coaching
01.2020 - Current

Partner | Advisor | Relationship Manager

Donato Lane
01.2012 - 01.2020

Project Manager | Relationship Manager

Schwab Charitable
06.2000 - 03.2008

Bachelor’s Degree - Interdisciplinary Studies: Creative Leadership Coaching For Community Wellness

California State Polytechnic University, Humboldt

Associate’s Degree - Liberal Arts

College of Marin

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