Elissa Khoury
Washington,DC
Summary
Adept at fostering inclusive environments and resolving conflicts swiftly, excelled in roles at Onyx on First. Enhanced customer satisfaction through empathetic service and efficient problem-solving. Proficient in Microsoft Office and exceptional communication skills instrumental in streamlining operations and elevating client experiences. Resulted in significant achievements in administrative efficiency and customer engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge
Onyx on first
06.2024 - 12.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Front Desk Receptionist
Rye House
01.2023 - 06.2024
- As a front desk receptionist, I played a crucial role as the first point of contact for visitors and clients
- Welcoming Visitors: Greeting guests with a friendly demeanor, ensuring they feel welcomed and comfortable upon arrival
- Managing Phone Calls: Answering and directing incoming calls, responding to inquiries, and taking messages when necessary
- Scheduling Appointments: Coordinating and managing appointments, ensuring an organized schedule for both clients and staff
- Administrative Support: Assisting with various administrative tasks, such as filing, data entry, and managing correspondence
- Handling Mail and Packages: Receiving, sorting, and distributing incoming mail and packages, as well as preparing outgoing mail
- Maintaining Office Supplies: Monitoring and ordering office supplies to ensure the front desk and other departments are well-equipped
- Providing Information: Offering information to clients and visitors about the company's services, policies, and procedures, as well as directions and local amenities when needed
- Ensuring Security: Monitoring and managing the security protocols for visitors, including checking identification and ensuring compliance with building access policies
- Problem-Solving: Addressing any issues or concerns that arise at the front desk, effectively resolving them or escalating them as necessary
- Documentation: Keeping accurate records of visitors, appointments, and transactions as required for operational efficiency
Administrative Assistant
Fleet Management Division
06.2019 - 07.2020
- Working at the Fleet Management Division as an administrative assistant I was responsible for filing papers, answering phone calls, mailing off reports, and running errands
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Assistant Secretary
University Park Elementary School
06.2017 - 10.2017
- While working at University Park Elementary School I had the opportunity to provide administrative and clerical support to the Executive staff such as the principal of the school
- My duties were to answer phone calls and redirect them if necessary, managing the daily, weekly, and monthly agenda, arranging new meetings and appointments, filing and updating information of transferring students, and assisting parents with enrolling their children into school
Education
Secondary School Education - Medical Assistance
Fortis College
Landover, MD12.2024
High School -
Parkdale Highschool
Riverdale, MD05.2020
High School -
Central Highschool
Capitol Heights, MD06.2017
Skills
- Effective Communication
- Courteous Call Handling
- Efficient Data Management
- Skilled in Digital Technology
- Microsoft Office Proficiency
- Proficient Typist
- Strong Time Management
- Experienced with Microsoft Word
- Excel Proficiency
- Transaction Processing Skills
- Administrative Support Experience
- Customer Service Support
- Strategic Leadership
- Sales Experience
- Customer Engagement
- Prioritization and Scheduling
- Curriculum Delivery
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Cosmetology License
Assessments
- Attention to detail, Proficient, 12/01/22
- Medical receptionist skills, Proficient, 07/01/23
- Work style: Reliability, Proficient, 05/01/22
- Customer service, Proficient, 12/01/22
Timeline
Concierge
Onyx on first
06.2024 - 12.2024
Front Desk Receptionist
Rye House
01.2023 - 06.2024
Administrative Assistant
Fleet Management Division
06.2019 - 07.2020
Assistant Secretary
University Park Elementary School
06.2017 - 10.2017
High School -
Parkdale Highschool
High School -
Central Highschool
Cosmetology License
Secondary School Education - Medical Assistance
Fortis College
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