Elissa M. Baker
Summary
Experienced client success and partnerships manager with a solid background in client relations and customer success strategies in Demonstrated ability to drive impactful results through strategic initiatives and effective communication.
Overview
10
10
years of professional experience
Work History
Alumni Program and Partnerships Success Manager
World 50 Accelerator F/k/a EHIR
05.2022 - Current
- Develop and execute strategic business development initiatives that drive new partnerships, resulting in significant sponsorship, intake, and event revenue growth
- Identify and established high-value industry partnerships with investors, accelerators, advisors, and key institutions, expanding market reach and creating new, sustainable revenue streams
- Collaborate cross-functionally with internal teams, aligning business development efforts with overall organizational objectives, and ensuring seamless execution of initiatives across departments
- Strategic manager for 60+ memberships across our Employer and Health Plan and Provider delegations, managing the execution of benefits across an annual timeline
- Work cross-functionally to create a seamless experience for Alumni; coordinating all preparation internally before and after strategic meetings with Alumni
- Assist in the creation / execution of Innovator Alumni engagement opportunities, including the renewal and new contract process
- Provide effective on-boarding for new Alumni; always maintaining executive level contacts
- Administration, customization and application of Salesforce CRM system to elevate the account management experience
Strategic Client Consultant
Wondr Health
01.2020 - 05.2022
- Delivered exceptional customer service, resulting in numerous positive testimonials and a high client retention rate.
- Cultivated and maintained strategic relationships with brokers, health plans, and associations across the industry.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients, leading to successful project outcomes.
- Managed multiple projects simultaneously, ensuring timely completion and meeting all client expectations.
Active Trader Relationship Manager
E*TRADE Financial
10.2018 - 11.2019
- Managed and maintained affiliate partnerships
- Negotiated, revised and renewed affiliate partner contracts
- Coordinated and executed over 20 Account Drives (prospect events) and provided support pre and post event
- Identified strategic potential partner relationships and grew affiliate partners from 3 to 10 over 1 year time period
- Monitored and provided reports to senior executives on account acquisition, trade lift, expected revenue, and account performance for Account Drives and affiliate partners
Recruiting Coordinator
E*TRADE Financial
10.2017 - 10.2018
- Worked closely with executive recruiters, hiring managers, and candidates to schedule confidential and high volume interviews with complex availability and changing schedules
- Coordinated interviews with prospective employees and served as a central point of contact for candidates throughout the entirety of the recruitment process.
- Managed internal applicant tracking system and generated applicant stats and reports.
- Responsible for logistics, planning, and marketing campaign of 20+ benefit fairs in a single month for a client during open enrollment
PR & Event Specialist
Maestro Health
12.2016 - 10.2017
- Strategically planned the event calendar including broker events, client conferences, and trade shows
- Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
- Negotiated and worked with venues and vendors to carry out event objectives.
- Designed strategies, budgets and tactics for annual marketing goals while planning post-production trade shows and other events.
PR & Event Coordinator
Maestro Health
12.2015 - 12.2016
- Boosted event attendance by developing and implementing strategic marketing campaigns.
- Generated leads for sales teams by organizing engaging networking events and conferences.
- Conducted post-event analysis to identify areas of improvement for future initiatives.
- Elevated brand visibility by securing speaking engagements at industry conferences and trade shows.
- Coordinated logistics for large-scale events, ensuring seamless experiences for attendees and presenters alike.
Executive Assistant to CEO, CMO, CFO, CIO
E*TRADE Financial f/k/a Aperture Group
11.2014 - 12.2015
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Education
BS - Public Administration with an emphasis in Health and Human Services
The University of Arizona
Tucson, AZ01.2011
Skills
- Client Support
- Client Relationship Management
- Effective Team Collaboration
- Strong Verbal Communication
- Conflict Resolution Skills
- Pipeline Optimization
- Proficient in Pardot Marketing Automation, Salesforce, SquareSpace, Wrike
Timeline
Alumni Program and Partnerships Success Manager
World 50 Accelerator F/k/a EHIR
05.2022 - Current
Strategic Client Consultant
Wondr Health
01.2020 - 05.2022
Active Trader Relationship Manager
E*TRADE Financial
10.2018 - 11.2019
Recruiting Coordinator
E*TRADE Financial
10.2017 - 10.2018
PR & Event Specialist
Maestro Health
12.2016 - 10.2017
PR & Event Coordinator
Maestro Health
12.2015 - 12.2016
Executive Assistant to CEO, CMO, CFO, CIO
E*TRADE Financial f/k/a Aperture Group
11.2014 - 12.2015
BS - Public Administration with an emphasis in Health and Human Services
The University of Arizona
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