Summary
Overview
Work History
Education
Skills
Certification
Timeline

Elissa Ramos

Racine,WI

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

JD Finish Line
03.2017 - 02.2024
  • Oversee opening/closing operations for a $6.2 million annual revenue store in compliance with current company policies/procedures
  • Trained and coached store associates to promote and execute team, store, and company performance.
  • Embrace accountability and set attainable goals for store sales, metrics, and personnel development.
  • Addressed and resolved customer complaints
  • Maintained high store standards in merchandising, security, and visual presentation
  • Demonstrated a high business acumen including, but not limited to, an in depth knowledge of the store's key performance indicators, inventory movement, and sales performance.
  • Produced a $460,000 or 13% sales gain over last year.

Store Manager

Champs Sports
03.2023 - 11.2023
  • Oversee opening/closing operations for a $1.2 million annual revenue store in compliance with current company policies/procedures
  • Sales driven and focused, develop daily, weekly, monthly sales goals, inventory demand, and labor requirements to hit our monthly budget
  • Coordinated employee schedules for best performance and shift coverage
  • Maintained store standards in merchandising, security, and visual presentation
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.

Customer Service Experience Coordinator

TJ Maxx
05.2022 - 09.2022
  • Resolves Customer Experience issues
  • Ensures operational controls at Front End, Service Desk, Layaway and Jewelry in accordance with Company guidelines and policies and minimizes shrink opportunities
  • Gather feedback from customers on their shopping experience
  • Monitors/maintains customer flow, cashier ratio and verifies back-up coverage
  • Communicates policies/procedures to associates and conducts new hire training.

Server

Mi Tierra Mexican Restaurant
10.2017 - 11.2019
  • Took food and beverage orders from guests, entered orders in our POS system which relays orders to the kitchen and bar
  • Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
  • Performed side work during shift downtime including but not limited to rolling silverware, restocking condiment holders and cleaning work areas
  • Ensured all tables and silverware were placed neatly and everything was tidy and neat at all times
  • Accomplished multiple tasks in a fast-paced environment
  • Performed cashiering functions by closing checks and preparing end-of-day reports.

Sales Associate

Polo Ralph Lauren
02.2015 - 03.2017
  • Rotated stock through clearance markdowns and special sales promotions
  • Boosted sales by building attractive displays and merchandising products
  • Located items for customers by checking sister stores and online options
  • Accomplished multiple tasks in a fast-paced environment
  • Assisted with receiving, processing, pricing and merchandising.

Education

Associate's Degree -

Milwaukee Area Technical College, Milwaukee, WI
08.2024

High school diploma -

William Horlick high school, Racine, WI
06.2015

Incomplete -

Gateway Technical College, Kenosha, WI
05.2018

Skills

  • Business management
  • Operations management
  • Administrative/clerical skills
  • Leadership development
  • Customer service
  • Microsoft office specialist
  • Data analysis
  • Recruitment and hiring

Certification

  • 2016 INTAKE/INTERVIEW AND QUALITY REVIEW, VITA/TCE Certification, Gateway Technical College, 04/01/17
  • 2016 VOLUNTEER STANDARDS OF CONDUCT, VITA/TCE Certification, Gateway Technical College, 04/01/17
  • MICROSOFT OFFICE SPECIALIST, Microsoft, Milwaukee Area Technical College, 12/01/22

Timeline

Store Manager - Champs Sports
03.2023 - 11.2023
Customer Service Experience Coordinator - TJ Maxx
05.2022 - 09.2022
Server - Mi Tierra Mexican Restaurant
10.2017 - 11.2019
Store Manager - JD Finish Line
03.2017 - 02.2024
Sales Associate - Polo Ralph Lauren
02.2015 - 03.2017
Milwaukee Area Technical College - Associate's Degree,
William Horlick high school - High school diploma,
Gateway Technical College - Incomplete,

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Elissa Ramos