Elissa Ramsey
Springdale,AR
Summary
Self-motivated individual with 7+ years of experience in various industries, including serving, nursing, and commercial construction related office administration. Good communicator with a bubbly and goofy personality that draws people in. Has a creative thinking and problem-solving mindset, always coming up with unique ideas. Trained in accounting and office administration, with strong organizational and scheduling skills. Excited to build lasting relationships with clients in the Real Estate Industry and eager to learn and advance in any position.
Overview
8
8
years of professional experience
Work History
Office Management Assistant
Crum & Marshall Waterproofing Inc.
08.2020 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
- Delivered performance reviews, recommending additional training or advancements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained and updated office records, both digital and physical.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Obtained and reviewed construction insurance information and delivered to contract administrators.
- Communicated with clients daily via emails, telephone, texting and social media.
- Executed plans and specifications for public works bids and created addendums that accounted for changes impacting bid pricing.
- Coordinated procurement of project plans and specifications and routed data to construction management team.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Negotiated and executed contracts on behalf of department.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Scheduled and coordinated travel arrangements for office staff members.
- Volunteered to help with special projects of varying degrees of complexity.
Restaurant Waitress
JJ’s Bar And Grill
10.2015 - 06.2017
- Cultivated warm relationships with regular customers.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
CNA
Ashley Health And Rehabilitation
07.2019 - 12.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Educated patients and family members on best home care practices for healing and recovery.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA
Promenade Rehabilitation And Healthcare Center
01.2020 - 06.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Educated patients and family members on best home care practices for healing and recovery.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Documented patient information and care activities in electronic health record.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Followed directions of licensed nurses to administer medications and treatments.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Education
Real Estate Sales Agent
Arkansas Real Estate School
Little Rock, AR08.2023
Certified Nursing Assistant
PRN Medical Services
Springdale, AR08.2019
Bentonville High School
Bentonville, AR05.2017
Skills
- Written Communication
- Travel Coordination
- Banking Operations
- Information Protection
- Workflow Planning
- Credit and Collections
- Sorting and Labeling
- Mail Handling
- Conflict Management
- Organizational Skills
- Calculating Deductions
- Accounts Payable and Receivable
- Financial Accounting
- Financial Reporting
- Client Correspondence
- Administering Payroll
- Policy Implementation
- Staff Training
- Human Resources
- Billing and Invoicing
- Calendar Management
- Microsoft Office
- Hotel Accommodations
- Sales Tax Filings
- Travel Arrangement Management
- Deposit Collection
- Monthly Closings
- Vendor Liaising
- Job Bidding
- Cash Flow and Reconciliation
- Profit and Loss Statements
- Email Correspondence
- Reading Comprehension
- Scheduling
- Budgeting
- Insurance Eligibility Verifications
- Valid Driver's License
- Social Media Knowledge
- Excel Spreadsheets
- Organizing and Categorizing
- Digital File Management
- Drafting Correspondence
- Business Correspondence
- Bank Deposit Reconciliation
- QuickBooks Expertise
- Creating Presentations and Proposals
- Accounting Familiarity
- Government Forms
- Accounting and Bookkeeping
- Filing
- Documentation
- Office Reception
- Administrative Procedures
- Verbal and Written Communication
- Social Media Updating
- Research and Analytical Skills
- Grammar Understanding
- Spreadsheet Creation
- Billing and Coding
- Social Media and Promotions
- Resource Coordination
- Written Communication
- Written Communication
- Written Communication
- Basic Bookkeeping
- AR/AP
- Software
- Schedule Management
- Complex Problem-Solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Management Assistant
Crum & Marshall Waterproofing Inc.
08.2020 - Current
CNA
Promenade Rehabilitation And Healthcare Center
01.2020 - 06.2020
CNA
Ashley Health And Rehabilitation
07.2019 - 12.2019
Restaurant Waitress
JJ’s Bar And Grill
10.2015 - 06.2017
Real Estate Sales Agent
Arkansas Real Estate School
Certified Nursing Assistant
PRN Medical Services
Bentonville High School
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