Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elissa Robbins Wells

Bardstown,Kentucky

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for self or team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Rural Carrier Associate

United States Postal Service, USPS
Bardstown, Kentucky
04.2024 - Current
  • Inspect vehicles prior to operation to ensure they are in proper working condition and complied with safety regulations.
  • Deliver packages directly to customers' homes or businesses using company-provided equipment when necessary.
  • Maintain accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
  • Adhere strictly to security protocols while handling cash payments from customers.
  • Verify accuracy of postage amounts affixed on letters and parcels before delivering them.
  • Monitor route conditions, such as traffic and weather, to ensure safe navigation.
  • Sort incoming mail into designated categories for further processing or distribution.
  • Operate a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
  • Collect outgoing mail from post office boxes or from customers at their residences or places of business.
  • Load mail onto vehicles for transportation according to specified procedures and weight restrictions.
  • Drive vehicle and deliver mail to rural locations.

Insurance Agent

Bankers Life & Casualty Insurance
Louisville, Kentucky
03.2023 - 04.2024
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Processed payments received from clients promptly according to established procedures.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
  • Educated customers on the importance of maintaining adequate insurance coverage.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
  • Responded to customer inquiries and problems to promote great service.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.
  • Interviewed prospective clients to obtain data about financial resources and needs.

Owner

Bull + Thistle Boutique/ Vinyl Emporium
Bardstown, Kentucky
01.2019 - 09.2023
  • Oversaw budgeting and financial management.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Organized events such as trade shows and conferences.
  • Implemented quality assurance processes to ensure product excellence.
  • Provided direction and guidance to employees.
  • Maintained relationships with existing clients by providing superior customer service.
  • Created marketing campaigns to attract new customers.
  • Developed strategic plans to increase profitability and efficiency.
  • Collaborated with other owners on joint ventures and shared resources.
  • Reviewed legal documents related to business operations.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Set pricing structures according to market analytics and emerging trends.
  • Led startup and creation of operational procedures and workflow planning.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Childcare Director

Little Angels Primary House
Bardstown, Kentucky
04.2006 - 09.2023
  • Developed marketing plans to increase enrollment numbers in the program.
  • Analyzed data from surveys conducted by parents regarding satisfaction levels with services provided.
  • Monitored financial budgets related to childcare operations.
  • Facilitated parent-teacher conferences as needed.
  • Negotiated contracts with vendors supplying materials necessary for operating the childcare center.
  • Resolved conflicts between staff members or between staff and families.
  • Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
  • Organized and supervised staff recruitment, training and performance management.
  • Enforced rules to promote positive behavior among children under care.
  • Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
  • Established partnerships with local organizations to provide additional resources for children in care.
  • Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
  • Assisted with the preparation of grant applications for funding opportunities.
  • Inspected facilities regularly to ensure cleanliness and safety requirements are met.
  • Provided guidance for parents on child development issues.
  • Maintained accurate records of children's attendance, health information and developmental progress.
  • Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
  • Reviewed licensing regulations regularly to maintain compliance standards.
  • Communicated with parents and fostered strong professional relationships.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Managed school's social media accounts to promote positive image to area families.
  • Trained, managed and motivated employees to promote professional skill development.
  • Determined allocations of funds for staff, equipment and authorized purchases.
  • Submitted monthly state required paperwork.

Education

High School Diploma -

Nelson County High School
Bardstown, KY
06-2004

Some College (No Degree) - Medical Information Technology

Elizabethtown Community College
Elizabethtown

Skills

  • Time management
  • Great communication
  • Leadership skills
  • Organization
  • Management skills
  • Efficient in Microsoft/Google docs/sheets, etc
  • Conflict resolution
  • Patience
  • Curriculum development
  • Mutlitasking

Timeline

Rural Carrier Associate

United States Postal Service, USPS
04.2024 - Current

Insurance Agent

Bankers Life & Casualty Insurance
03.2023 - 04.2024

Owner

Bull + Thistle Boutique/ Vinyl Emporium
01.2019 - 09.2023

Childcare Director

Little Angels Primary House
04.2006 - 09.2023

High School Diploma -

Nelson County High School

Some College (No Degree) - Medical Information Technology

Elizabethtown Community College

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Elissa Robbins Wells