Elissa Roberts

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Collected co-payments or full payments from customers.

• Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
• Reduced medication errors through consistent attention to detail and adherence to established protocols.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Promoted to Hospital Delivery position for discharging patients.

• Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
• Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
• Conducted performance reviews of employee goals, objectives and performance expectations.
• Responsible for data entry of mail order pharmacy servicing 1000 prescriptions a day.
• Assist overflow from customer service department
• Meeting the needs of hospice clients

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Assist Manager in operating 35,000 square foot mail facility utilizing Automed Optifil II robotic dispensing system.
• Defined clear targets and objectives and communicated to other team members.
• Helped design web base proprietary

prescription and adjudicating system

• Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
• Manage Data entry department that processed 3,000 prescriptions daily.
• Answer overflow calls from customer service
• Transferred 6 manage care facilities to mail order
• Participated in weekly management meetings
• Led a team of data entry specialists, ensuring timely completion of projects and high-quality work.

• Assisted in creating Humana Mail Pharmacy.
• Increased prescriptions volume to 450,000 prescriptions annually.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Ensured accuracy of insurance claims submissions through diligent verification of patient insurance details before submission.
• Answered incoming complaint phone calls and addressed questions from customers and healthcare providers.
• Answered billling and accounting calls until we had an accounting department.
• Specialty drug department