ELISSA ROSENBERG
Renton,WA
Summary
To obtain a position in an environment that affords me the opportunity to utilize my current skills. Office administrator with 10 + years of experience managing office operations in fast-paced environments. Skilled at working effectively to coordinate information and resolve problems.
Overview
18
18
years of professional experience
Work History
Patient Care Coordinator
Swedish Medical Center
12.2024 - Current
- Assist a physician with patient's scheduling, referrals, forms
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow and healthcare.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Work under Physician's orders
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Manage high volume calls of patients & physicians
Patient Service Rep
Valley Medical Center
02.2024 - 12.2024
- Putting patient’s charts together
- Giving correct documentation for physicians
- Calling patients to inform them when to come in for the procedure
- Using Epic to find out information
- Operating the front desk
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
Patient Access Associate II
Valley Medical Center
08.2023 - 02.2024
- Appointment scheduling over the phone; MyChart while assisting customers at the desk
- Inputting Referrals from the hospital; other facilities
- Checking high volume of patients in at the front desk, verifying insurance, name & DOB
- RightFax
- Epic
- Working directly with physicians
- MyChart scheduling
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
- Verified patient insurance eligibility and entered patient information into system.
Home Caretaker
03.2018 - 07.2023
- Assisted resident with getting dressed & feeding
- Assisted with grocery shopping & cooking
- Assisted with daily range of movement
- Helped stay organize with documents & mail
PSS2
Harborview Medical Center
05.2011 - 01.2020
- Surgery scheduling
- Customer service/answering high volume phone calls
- Utilizing Epic software
- Effective problem-solving and communication
- Multi-tasking in high stress atmosphere
- Exceptional documentation
- Operating the front desk
- Taking emergency calls from physicians, ER to bypass ED taking patients in and relaying urgent messages
CNA & PSS
Harborview Medical Center
11.2009 - 05.2011
- Coordinating/directing patients for pre-op/post-op
- Completing charge paperwork and other documentations
- Monitoring vitals, EKG, quality assurance and IV removal and other duties
- Transporting supplies and medications
- Operating the waiting room front desk, checking patients in, directing families
- Operating PACU front desk, admitting patients
Sunrise of Bellevue
11.2006 - 11.2009
- Company Overview: Senior Living
- Assisted Residents with food ADL’s
- Communicated with resident’s families
- Lead activities
- Answered phones
- Senior Living
Education
- Nursing
Renton Technical College
Renton, WASkills
- Multi-tasking
- Communication
- Positive patient care
- Documentation
- Assisting and taking direction
- Taking initiative
- Handling responsibilities in a timely and efficient manner
- Customer service
- Computer programming
- Detail oriented
- Leadership
Timeline
Patient Care Coordinator
Swedish Medical Center
12.2024 - Current
Patient Service Rep
Valley Medical Center
02.2024 - 12.2024
Patient Access Associate II
Valley Medical Center
08.2023 - 02.2024
Home Caretaker
03.2018 - 07.2023
PSS2
Harborview Medical Center
05.2011 - 01.2020
CNA & PSS
Harborview Medical Center
11.2009 - 05.2011
Sunrise of Bellevue
11.2006 - 11.2009
- Nursing
Renton Technical College
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