Elissa Valenzuela
Phoenix,AZ
Summary
Operations and front desk leader with over 3 years of experience in staff oversight and daily operations management. Expertise in team coaching, conflict resolution, and operational process improvement. Proven track record in fostering collaborative team environments and ensuring compliance with service excellence standards.
Overview
4
4
years of professional experience
Work History
Operations Manager, Customer Experience
Bare Necessity Wax & Spa
Phoenix, AZ
2023.08 - 2024.08
- Directed daily operations for over 30 staff across multiple locations, ensuring seamless business practices.
- Monitored adherence to safety policies, addressing potential risks to maintain workplace safety.
- Conducted training and mentoring for staff, aligning goals with company objectives to enhance service delivery.
- Created and executed a data migration process to a new software system, boosting reliability and efficiency.
- Oversaw payroll and timecard approvals, ensuring accuracy and compliance with company standards.
- Fostered a collaborative environment based on respect, integrity, and accountability.
Front Desk Manager
Bare Necessity Wax & Spa
Tucson, Arizona
2022.02 - 2023.07
- Supervised front desk staff to deliver exceptional service while ensuring policy compliance.
- Created and distributed monthly staff schedules to maintain operational reliability.
- Managed escalated service issues, serving as primary point of resolution for staff and clients.
- Enhanced cross-departmental communication to promote collaboration in achieving shared objectives.
Front Desk Receptionist
Bare Necessity Wax & Spa
Tucson, Arizona
2021.01 - 2022.02
- Delivered professional front-desk support in high-volume environment, managing daily calls and assisting clients with scheduling and inquiries.
- Maintained accurate records to ensure compliance with company procedures.
- Facilitated team efficiency through proactive communication and organizational assistance.
Education
Bachelor of Science - Criminal Justice
University of Arizona
Tucson, AZSkills
- Team supervision and coaching
- Safety awareness and risk management
- Operational excellence and resource allocation
- Conflict resolution and employee relations
- Payroll and scheduling management
- Customer service and issue resolution
- Training and staff development
- Cross-departmental communication
- Process improvement and compliance
References
References available upon request.
Timeline
Operations Manager, Customer Experience
Bare Necessity Wax & Spa
2023.08 - 2024.08
Front Desk Manager
Bare Necessity Wax & Spa
2022.02 - 2023.07
Front Desk Receptionist
Bare Necessity Wax & Spa
2021.01 - 2022.02
Bachelor of Science - Criminal Justice
University of Arizona