Elissa Walsh
Milford,MI
Summary
As a Practice Administrator, I excelled at managing and adhering to budgets while building goal-achieving teams. By improving processes, I achieved an increase in profitability and customer satisfaction. I was recognized for reaching growth targets allowing the company to grow and flourish in an ever-changing environment. I created strategic alliances with referral sources, staff, and the community in accordance with key business initiatives. If you would like to discuss the full extent of my background and what I have to offer, feel free to reach out via LinkedIn.
Overview
15
15
years of professional experience
Work History
Practice Administrator
Orthopedic Specialists of Oakland County
Bloomfield Hills, MI
01.2020 - Current
- As a Practice Administrator, I built top-performing teams by coaching, recruiting, hiring, and terminating under-performing personnel
- Beyond managing $10M in annual gross billings, I also optimized clinic flow, developed ancillary departments and merged an MSA physical therapy office into a physician owned entity
- Working with an offsite billing company I was able to reduce accounts receivables and increase collections by over 20% YoY
- I also transformed processes and procedures, identified and eliminated workflow issues, and developed job descriptions
- I created a culture where employees had an opportunity and desire for growth.
Practice Administrator
NeuroPain Consultants
Bloomfield Hills, MI
01.2012 - 01.2020
- As a Practice Administrator, I was able to obtain and grow employees
- Beyond managing $10-24M in annual gross billings, I also managed the implementation of a new EMR system, optimized clinic flow, developed ancillary departments and merged an MSA physician therapy office into a physician owned entity
- Using proper documentation and researching current insurance standards, I boosted accounts receivable and reimbursement accounts and reduced turnaround times
- I also transformed processes and procedures, identified and eliminated workflow issues, and developed job descriptions
- Throughout my tenure, I also complied with AAAASF and completed three re-credentialing evaluations.
PACU/POCU
Associated Surgical Center
Dearborn Heights, MI
01.2011 - 01.2012
- During my time in this role, I conducted patient intakes, prepared patients for surgery, audited charts, and performed pre-op and post-op informational calls
- I also served on the compliance team during JACHO accreditations, as a Laser Technician for the ophthalmic department, and as relief staff for the radiology team.
Business Development Manager
Family Home Health Services
Plymouth, MI
01.2009 - 01.2010
- While working as a Business Development Manager, I liaised between referring Physicians and customers and educated Physicians on homecare needs and services.
Education
BS - Business Administration and Athletic Marketing- Kinesiology
Michigan State University
Skills
- Strategic Planning
- Tactical Planning
- Marketing
- Process Improvement
- Operations Management
- Employee Relations
- Client Relations
- Operational Reporting
- Data Analysis
- Market Research
- Staff Development
- Documentation Management
- Schedule Management
- Leadership
- Practice Marketing
- Performance Improvement
- Credentialing Management
- Patient Relations
- Workflow efficiency
Projects
EMR Implementation- Athena Health Physical Therapy Venture Additional location planning
Timeline
Practice Administrator
Orthopedic Specialists of Oakland County
01.2020 - Current
Practice Administrator
NeuroPain Consultants
01.2012 - 01.2020
PACU/POCU
Associated Surgical Center
01.2011 - 01.2012
Business Development Manager
Family Home Health Services
01.2009 - 01.2010
BS - Business Administration and Athletic Marketing- Kinesiology
Michigan State University
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