Elissa Zavala
Elk Grove,CA
Summary
I am an experienced and dedicated individual with over 3 years’ experience in higher education, out-patient case management, student support, and outreach services for diverse and economically disadvantaged clients. I want to utilize my diverse experiences to advocate and address the social, educational, and cultural needs to contribute to the overall success of students, the community and the campus.
Overview
10
10
years of professional experience
Work History
Insurance Case Manager
Centene, Superior Health Services
Sacramento, CA
01.2021 - Current
- Providing holistic case management services and assisting with coordination of clients’ health insurance benefits and psychosocial needs from low-income and underserved populations.
- Assisting clients and their families with access to care and connecting to various support services.
- Comprehensive case management and ongoing coordination for clients with physical disabilities and various mental health conditions.
- Coordinating discharge planning to outside community agencies for continuity of care and detailed documentation of follow up plans.
- Working with clients and their families to connect to various federal and state agencies.
- Providing various referral services to clients in the community for continuity of care.
Case Management Support
Clinica Tepati
Sacramento , CA
01.2022 - Current
- Working with diverse student populations to assist with case management services for low income and uninsured clients.
- Assisting mental health committee with comprehensive case management services to assist clients with continuity of care, medication management and follow up.
- Tracking high risk clients with chronic illnesses and mental health conditions.
- Referring clients to community health agencies for continuity of care and effective follow up.
Server
Mikuni Restaurant, Inc.
Elk Grove, CA
10.2016 - 12.2020
- Balanced the demands of multiple tables and ensured a smooth dining experience.
- Clearly conveyed information to customers, kitchen staff and co-workers.
- Worked efficiently in a fast pace environment to multitask high volume of customer requests and prioritize needs.
- Promptly addressed customer concerns or dissatisfaction to mitigate any escalation inquiries.
Customer Service Advocate
Associated Students, Inc., CSU Sacramento
Sacramento, CA
08.2014 - 09.2016
- Responsible for processing applications for grant funding to support university student clubs and organizations who increase the quality of campus life and learning.
- Worked directly with the Associated Students Inc. Board of Directors to assist students in gaining access to campus funding and community resources.
- Liaison with community-based organizations to plan, organize and conduct community/campus events.
- Provided holistic student-centered services and linking students to academic, medical, mental health and various campus and community resources.
- Presented cross-cultural and leadership trainings, which focused on improving student engagement, assessing student-learning outcomes, and expanding leadership program development.
Education
Bachelor of Science - Health Sciences
California State University, Sacramento
12.2019
Skills
- Ability to work in a collaborative environment
- Possess an attention to detail and accuracy
- Strong analytical skills
- Experience writing reports and document progress
- Knowledge of health care, healthcare delivery systems and managed care
Timeline
Case Management Support
Clinica Tepati
01.2022 - Current
Insurance Case Manager
Centene, Superior Health Services
01.2021 - Current
Server
Mikuni Restaurant, Inc.
10.2016 - 12.2020
Customer Service Advocate
Associated Students, Inc., CSU Sacramento
08.2014 - 09.2016
Bachelor of Science - Health Sciences
California State University, Sacramento
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