Summary
Overview
Work History
Education
Skills
Timeline
background-images
Elissa A. Kelley

Elissa A. Kelley

Port Aransas,TX

Summary

A fabulous detail-oriented individual with exceptional communication and project management skills. Has proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

A positive addition to anyone’s team.

Overview

9
9
years of professional experience

Work History

Watercraft Operator

Paradise Jet Skis
05.2019 - 08.2020
  • Operated watercraft safely while adhering to all company policies and safety regulations.
  • Assisted guests with equipment rentals and provided thorough safety briefings.
  • Maintained equipment, ensuring optimal performance and cleanliness before each use. ( ex. Reduced fuel consumption using optimal travel routes, resulting in cost savings.) & Maintained detailed logs of vessel activities including equipment usage, maintenance performed, and trip reports for future reference.
  • Monitored weather conditions to determine safe operating procedures for watercraft activities.
  • Collaborated with fellow crew members on emergency drills, ensuring preparedness for potential incidents at sea.
  • Improved watercraft safety by conducting thorough pre-operation inspections and maintenance checks.

Camp Counselor

Cinnamon Shore
06.2017 - 08.2020
  • Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
  • Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
  • Enhanced camper experience by organizing and leading engaging activities tailored to various age groups..
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.& Ensured smooth transitions between activities by efficiently managing time and resources throughout each day
  • Communicated effectively with parents regarding camper progress and concerns.
  • Monitored camper behavior, providing guidance and conflict resolution as needed.

Hostess

Moby Dick’s
02.2024 - 09.2024
  • Monitored dining area for guest needs, ensuring attentive service throughout their visit.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Managed reservations and waitlists efficiently to optimize seating capacity.
  • Greeted and seated guests promptly, ensuring a welcoming atmosphere.

Cashier

Thorn and Root
05.2022 - 08.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. and - also ( assisted customers with returns, refunds and resolving transaction issues)
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy..
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Event Assistant

Cinnamon Shore
06.2018 - 08.2019
  • Collaborated with team members to maintain high standards of service during events.
  • Supervised daily activities, ensuring compliance with safety standards and company policies.
  • Assisted in setup and breakdown of event spaces, optimizing workflow efficiency.
  • Contributed to the overall success of events by maintaining a positive attitude, exhibiting strong teamwork skills, and being proactive in addressing any challenges that arose during planning or execution.
  • Maintained cleanliness throughout the venue during events, contributing to a positive overall experience for attendees and organizers alike.
  • Demonstrated commitment to punctuality and reliability by consistently arriving on time for volunteer shifts and staying until all tasks were completed.
  • Ensured proper distribution of promotional materials to attendees while adhering to marketing guidelines set forth by the event organizer.
  • Acted as a brand ambassador for event sponsors by promoting their products or services in a professional manner consistent with brand messaging..
  • Set up and maintained theater projection and sound systems. Authorized use of company golf cart. Cash drawer maintenance. And ran concession by preparing, distributing and cleaning sanitation of snacks and materials used to serve the clients. (ex. Smores for Smore Night)

Babysitter

Myself
01.2016 - 10.2018
  • Provided attentive care for children, ensuring safety and comfort in a home environment.
  • Developed engaging activities to promote children's physical and cognitive development.
  • Communicated effectively with parents regarding children's needs, behaviors, and daily activities.
  • Adapted caregiving techniques based on individual child needs and preferences to foster positive experiences..
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.

Restaurant Hostess

Mikel May’s
05.2015 - 08.2017
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience. Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences. Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere. Managed reservation system to optimize table assignments and reduce wait times.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems..
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Education

GED - English Literature

Flour Bluff High School
Corpus Christi, TX

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Detail-oriented
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Payment processing
  • Hospitality service expertise
  • Complaint handling
  • Table bussing
  • Efficient collaboration
  • Safe food handling
  • Food running
  • High volume dining
  • Upselling
  • Server support
  • Performance improvement
  • Food station setup
  • Food safety
  • Hospitality and accommodation
  • Positive and professional
  • Multitasking
  • Warm and friendly
  • Flexible and adaptable
  • Team player
  • Reliable and trustworthy
  • Time management

Timeline

Hostess

Moby Dick’s
02.2024 - 09.2024

Cashier

Thorn and Root
05.2022 - 08.2023

Watercraft Operator

Paradise Jet Skis
05.2019 - 08.2020

Event Assistant

Cinnamon Shore
06.2018 - 08.2019

Camp Counselor

Cinnamon Shore
06.2017 - 08.2020

Babysitter

Myself
01.2016 - 10.2018

Restaurant Hostess

Mikel May’s
05.2015 - 08.2017

GED - English Literature

Flour Bluff High School

Similar Profiles

CREATE PROFILE