Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Elisse Slater

Beaverton,OR

Summary

Personable and dedicated Customer Service Representative with extensive experience in many different types of industies. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Flight Instructor

Ifly
Tigard, OR
10.2018 - 10.2020

As A flight instructor I was responsibl

  • Educated students through simulations and classroom-style instruction before adding in any air time.
  • De-briefed students after flights to work through issues, answer questions and use teachable moments to correct serious problems.
  • Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
  • Offered flexible work schedule to meet needs of students.
  • Evaluated students' performance and issued progress reports.
  • Applied variety of instructional resources to meet needs of students with varying backgrounds and learning styles.

Customer Service Representative

Ifly
Sacramento, CA
09.2015 - 10.2018
  • Assessed customer needs and upsold products and services to maximize sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Educated customers on special pricing opportunities and company offerings.

Bartender

Crogans Montclair
Montclair, CA
05.2011 - 02.2014
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Trained 7 new bartenders in 2 years to increase knowledge of drink preparation and upselling techniques.
  • Reduced inventory losses by creating new drink menu items to move older products.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.

Bartender

Paramount Theatre
Oakland, CA
05.2013 - 12.2013
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Prepared and served over 200 drinks per shift in high-volume music and theatre environment.

Esthetician

Skinsations Day Spa
Tustin, CA
06.2005 - 08.2008
  • Collected patient history to analyze patient-specific needs and determine proper skincare treatments.
  • Set up patient rooms and sterilized equipment.
  • Provided excellent customer service and skin care treatments to all clients.
  • Instructed clients on how to apply make-up to achieve desired look.
  • Pursued continuing education to learn new advances in skin condition treatments.
  • Meticulously maintained spa appearance and cleanliness.
  • Educated clients on skin care procedures and products.
  • Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
  • Sold skincare products to patients according to specific needs, boosting overall revenue.
  • Maintained appropriate decorum and professionalism at all times.

Education

Some College (No Degree) - Interior Design

Santa Barbara City College
Santa Barbara, CA

Esthetician License - Master Aesthetician

Paul Mitchell Skin Academy
Costa Mesa, CA
06.2004

Skills

  • Relationship building
  • Organization
  • Team building
  • Problem resolution
  • Customer service
  • Progress reporting
  • Certification training

Professional References

Brittan Spencer

323-646-6177

Cameron Cole

510-427-0974

Timeline

Flight Instructor

Ifly
10.2018 - 10.2020

Customer Service Representative

Ifly
09.2015 - 10.2018

Bartender

Paramount Theatre
05.2013 - 12.2013

Bartender

Crogans Montclair
05.2011 - 02.2014

Esthetician

Skinsations Day Spa
06.2005 - 08.2008

Some College (No Degree) - Interior Design

Santa Barbara City College

Esthetician License - Master Aesthetician

Paul Mitchell Skin Academy
Elisse Slater