ELISSHA A KRIETER
220 Licensed Insurance Agent
Clearwater,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly organized and efficient. Proficient in the ability to multitask and perform well in a all phases of a high-pressured environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Energetic Account Manager skilled at working multiple accounts with extensive knowledge of product sales and service. Proven history of maintaining relationships with existing accounts while increasing revenue through new ones.
Overview
14
14
years of professional experience
Work History
Account Manager / 220 Agent
Construction Casualty Insurance
St. Petersburg, Florida
08.2021 - Current
- Listened attentively to client feedback to create stronger relations and shape business.
- Built and strengthened long-lasting client relationships based on accurate price quotes.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Built and strengthened long-lasting client relationships based on accurate price quotes.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
CSR / 220 Agent
ARCW Insurance Agency
Pinellas Park, Florida
06.2016 - 08.2021
- Provided primary customer support.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Manage and maintain new and renewal business
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Office Manager
SKYWAY AUTO GLASS OF TAMPA BAY
Largo, Florida
05.2014 - 06.2016
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Compared vendor prices and negotiated for optimal savings.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts and generated reports for company database.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Managed office operations while scheduling appointments for department managers.
Underwriting Assistant
LIG Marine Managers, Inc
St. Petersburg, Florida
02.2012 - 05.2014
- Specialized in Work Comp and Longshore coverages
- Assisted in the start up of the SafeShore Program through Signal
- Worked with Agents and Carriers on a direct basis, created policies and endorsements, phones, filing, created Quotes and Binders.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Assistant
CAREFREE VACATION SERVICES
St. Petersburg, FL
03.2009 - 02.2012
- Produced high-quality communications for internal and external use.
- Provided clerical support, addressing routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Executed record filing system to improve document organization and management.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Completed clerical tasks such as filing, copying and distributing mail.
- Developed correspondence letters, memos and emails.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Secured essential information and determined logistics to coordinate meetings and travel.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Education
Bachelor's degree - Criminal Justice
FLORIDA METROPOLITAN UNIVERSITY
Skills
- Documentation and control
- Account Reconciliation
- Clear oral/written communication
- Friendly nature
- Administrative support
- Excellent multi-tasking ability
- Organizational skills
- Relationship building
Timeline
Account Manager / 220 Agent
Construction Casualty Insurance
08.2021 - Current
CSR / 220 Agent
ARCW Insurance Agency
06.2016 - 08.2021
Office Manager
SKYWAY AUTO GLASS OF TAMPA BAY
05.2014 - 06.2016
Underwriting Assistant
LIG Marine Managers, Inc
02.2012 - 05.2014
Office Assistant
CAREFREE VACATION SERVICES
03.2009 - 02.2012
Bachelor's degree - Criminal Justice
FLORIDA METROPOLITAN UNIVERSITY
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