Elita Harris
Romulus
Summary
Dedicated hotel housekeeper with proven expertise at Sheraton Hotel & Resorts, enhancing guest satisfaction through meticulous cleaning and effective supply management. Skilled in deep cleaning and guest relations, consistently exceeding cleanliness standards and improving room readiness efficiency. Recognized for fostering a collaborative work environment and maintaining high hygiene standards.
Overview
18
18
years of professional experience
Work History
Hotel Housekeeper
Sheraton Hotel & Resorts
03.2020 - 12.2025
- Utilized cleaning tools and equipment following safety protocols.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Improved guest satisfaction ratings through meticulous attention to detail when performing inspections of completed rooms before checkin.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Kept logs of cleaning activities to enable tracking history and maintain accurate records.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Reduced complaints by promptly addressing housekeeping issues and concerns raised by guests.
- Participated in ongoing professional development opportunities within the hospitality industry, resulting in enhanced knowledge of best practices for housekeeping services.
- Minimized waste, carefully managing cleaning supplies and reusing towels and linens when possible, in accordance with hotel policies.
- Improved speed of room turnover, allowing for earlier check-ins when requested by guests.
- Improved room readiness efficiency with thorough and systematic cleaning protocols.
- Ensured availability of all necessary supplies for guest comfort and convenience, replenishing items as needed.
- Reduced complaints regarding room cleanliness by implementing detailed inspection procedures post-cleaning.
- Responded promptly to guest requests for additional supplies or services, enhancing guest satisfaction.
- Enhanced guest experience by maintaining high standards of room cleanliness and hygiene.
- Enhanced guest feedback scores related to room cleanliness, directly contributing to hotel's reputation for excellence in housekeeping services.
Janitor/Custodian
SBM Management
08.2015 - 03.2020
- Maintained cleanliness and sanitation in assigned areas according to safety protocols.
- Operated cleaning equipment, including floor buffers and vacuums, ensuring optimal functionality.
- Trained new staff on proper cleaning techniques and equipment usage for effective performance.
- Conducted regular inspections of facilities to identify maintenance needs and ensure compliance with standards.
- Implemented efficient waste disposal practices, enhancing overall facility hygiene and appearance.
- Assisted management in inventory control by monitoring supply levels of cleaning materials and tools.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Maintained floor cleaning and waxing equipment.
- Provided backup support for other janitorial team members during absences or busy periods, ensuring seamless service.
- Upheld company policies regarding health codes, safety regulations, hazardous materials disposal protocols while completing assigned tasks diligently.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Facilitated smooth communication between janitorial staff and other departments, addressing concerns promptly and professionally.
- Responded quickly to urgent maintenance requests from building occupants or management staff members.
- Addressed minor maintenance issues promptly to prevent further damage or escalation.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
Cashier Team Lead/Cashier
McDonald's
07.2011 - 11.2015
- Supervised cash handling processes to ensure accuracy and compliance with company policies.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Coordinated daily shift schedules to optimize staffing levels and improve service speed.
- Implemented inventory management procedures to reduce waste and enhance stock availability.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored cash register operations for accuracy, ensuring compliance with company policies.
Housekeeper
SBM Management
04.2008 - 04.2012
- Performed routine cleaning tasks in guest rooms and common areas, ensuring high standards of cleanliness.
- Maintained inventory of cleaning supplies, reporting shortages to management promptly.
- Assisted in deep cleaning projects, enhancing overall appearance and hygiene of facilities.
- Developed efficient cleaning processes that improved turnaround time for room readiness.
- Trained new staff on best practices for cleaning procedures and safety protocols.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Education
High School Diploma -
Leigh Senior High School
Lehigh Acres, FL05.2007
Skills
- Bed making proficiency
- Cleaning techniques
- Room turnover
- Bathroom cleaning proficiency
- Safe chemical handling
- Guest relations
- Assignment management
- Odor control methods
- Safety monitoring
- Furniture polishing techniques
- Floor care techniques
- Supply management
- Stain removal expertise
- Laundry expertise
- Chemical handling
- Room verification
- Linen replacement
- Sanitizing
- Restocking supplies
- Turndown service
- Deep cleaning
- Sanitization practices
- Towel replenishment
- Dusting
- Surface dusting
- Linen management
- Housekeeping
- Time management
- Customer service
- Multitasking and prioritizing
- Supply restocking
- Deep cleaning protocols
- Cleaning bathrooms
- Floor vacuuming
- Sorting and washing laundry
- Interior and exterior cleaning
- Sweeping and mopping
- Supply stocking
- Window cleaning
- Kitchen cleaning and dishwashing
- Guest service and support
- Vacuuming
Timeline
Hotel Housekeeper
Sheraton Hotel & Resorts
03.2020 - 12.2025
Janitor/Custodian
SBM Management
08.2015 - 03.2020
Cashier Team Lead/Cashier
McDonald's
07.2011 - 11.2015
Housekeeper
SBM Management
04.2008 - 04.2012
High School Diploma -
Leigh Senior High School