ELITA M. EVERETT
Sierra Vista,USA
Summary
Experienced professional seeking a position that requires strong analytical and process improvement skills to assist executive management with the development of office policies, guidelines, and the management of projects. Twelve years' experience managing the administrative functions of offices and providing guidance and interpretation related to administrative, contracting, human resources, and budgetary policies. Skilled in interpersonal relationship development to build rapport with customers, identify the issues, and find solutions and alternatives to problems that arise. Excellent technical skills with the ability to build Microsoft SharePoint sites, publish documents using desktop publishing software, and assist others in troubleshooting computer issues that arise.
Overview
19
19
years of professional experience
Work History
Lead Security Officer
Allied Universal Security
Reston, Virginia
01.2025 - Current
- Supervised security team to maintain safety and compliance across multiple sites.
- Conducted regular safety inspections and risk assessments to identify potential threats.
- Developed and enforced security protocols to protect personnel and property.
Capability/Project Manager
CTR U.S. Army (LSi Inc.)
Sierra Vista, USA
01.2021 - 02.2022
- Managed ITSM Business Process team, Change Management team, and SIMS Team
- Communicated project status to the senior management and external government client on a weekly basis or as needed
- Tracked record of attracting, retaining, and growing people to create a self-organized and highly empowered team
- Passion for effective processes and methodologies that will improve the productivity of the organization
- Managed business partnership, engagements, and cross-functional IS&T relationships for successful delivery of solutions
- Responsible for organizational change management and training
- Led planning, development, implementation, and maintenance of ServiceNow Platform
- Simultaneously led three ongoing large-scale projects with a collective bargain of $6M monitoring schedule and staying under budget to reduce the cost of services.
- Worked alongside with executives, finance/budget, engineers, and other stakeholders to define the scope of each project, project budget plans, and schedule of deliverables
- Ability to work successfully as part of a team.
Tech Support Specialist
On-Call MiTech Solutions LLC
Washington, USA
07.2020 - 01.2021
- PC configuration project replacing aging laptops with a new standard laptop running Windows 10.
- Upgraded in-place laptops to Windows 10.
- Documented installation process, installing drivers, removing/replacing laptop hard drives, backing up/restoring user data, installing non-standard applications (both via SCCM packages and manual installation).
- Completed progress checklist for each configuration and finalizing laptop for delivery.
- LAN/WAN projects-
- Worked as a systems administrator was responsible for installations, configurations, operations and maintenance of software and hardware
- Troubleshoot/configured computer software problems with first identifying the problem and taking a systematic approach to solving the problem
- Provided Remote access using team viewer to connect to end users for troubleshooting enquiries
- Ability to work successfully as part of a team
Project Management Coordinator
CTR DOD the Pentagon
Washington, USA
09.2019 - 07.2020
- Creating accounts for new staff in active directory, and managing the security requests.
- Responsible for handling and tracking hardware inventories for 17,000 end users over four sites.
- Working daily with clients on performance testing, application configuration, training, and RF scanners troubleshooting.
- Documenting, maintaining and organizing all phases of the project and mitigating any challenges in a timely manner.
- Monitoring and maintaining project plans, deliverables, and timelines, identifying the appropriate methods and technologies to achieve goals, and communicating with key stakeholders, clients, and vendors to ensure timely completion.
- Managing multiple projects and accountable for the timely execution of project administration activities including application testing, client training, troubleshooting, and communication.
- Successfully implementing process improvements, leading to enhanced asset management and cost savings.
- Meet personal/team qualitative and quantitative targets
IT Budget Contract Analysis
WRNMC
Bethesda, USA
04.2018 - 08.2018
- Supported the Information Technology Department (ITD) with managing multiple projects across multiple customer service sections: Informatics, Helpdesk, Telecom, NetOps, Server Team, and Information Assurance
- Collaborated with program offices and technical SMEs to draft Statement of Work (SOW)/Program Work Statement (PWS), Request For Quote (RFQ), and Request for Proposal (RFP) documents and conduct market research
- Prepared, implemented, monitored, and updated project plans and technical IT documentation. Overseen designs, develops, tests, secures, implements, and train of information systems and users.
- Managed, maintained, and updated contract tracking repositories to monitor and enforce reporting requirements, in collaboration with program and finance staff
IT Technical Support/Scheduler
CTR USAF Pent. (Insight Global)
Washington, USA
01.2018 - 04.2018
- Developed, monitored and updated an integrated project plan and schedule for 17,586 devices migrated to Windows 10; and upgrading telecommunications services
- Analyzed change orders for schedule impacts
- Facilitate project scheduling meetings or interactive planning meetings as required by the project team
- Maintained an up-to-date knowledge of product and service offerings to serve customers and team members.
- Answered customers' questions about merchandise and advised customers on merchandise selection.
Staff Assistant
FED GV DHS (USCIS)
Washington, USA
09.2012 - 11.2017
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting, and handling incoming and outgoing mail.
- Provided assistance to ATD Contracting Officer's Representatives (CORs) by preparing Component Acquisition Review Board (CARB) documents, assisting with developing Statements of Work (SOW) and Performance Work Statements (PWS); analyzed vendor or service provider contract responsibilities assess vendor contract fulfillment, and document related variances, correspondence and corrective actions taken.
- Provided human resources liaison support by reviewing resumes, scheduling interviews, conducting reference checks, and facilitating the onboarding and exiting administrative process of government employees and government contractors;
- Coordinated the arrival of new employees by securing and arranging for space, requesting local area network set-up, obtaining government furnished equipment, and requesting badge and telephone access;
- Managed the timesheets of personnel, ensuring time and attendance data is captured correctly in the web-based time and attendance system; Troubleshoots timesheet errors and develops efficient solutions to correct the problem
Procurement Technician
FED GV Government Publishing Office
Washington, USA
02.2007 - 09.2012
- Analyzed complex problems, developed solutions, and made recommendations to the program Associate Chief for discussion and approval; assisted management in providing general administrative program oversight in a variety of Procurement Technician areas;
- Analyzed contracts and financial reports from BizOps and OnBase and evaluated documents from approximately one hundred-eighty Federal Government Agencies for accuracy and compliance of the PPR; identified, and advised parties of inconsistencies;
- Conducted investigative charged-back research and analyzed financial reports for approximately one hundred-eighty federal government agencies resulting in collecting approximately $20 million dollars in charge backs;
- Trained onboarding Procurement Technicians and Contract Specialists on daily operations, processes, and procedures;
Education
CompTIA A+/Sec+ -
01.2025
ITIL v4 -
01.2021
Lean Six Sigma - Yellow Belt Cert -
Dartmouth College
01.2019
Customer Guest Services Cert -
American Hospitality Hotel/Lodging Educational Institute
01.2019
FFMS -
01.2016
Project management -
01.2013
Project time/cost/'risk management -
01.2013
ASCJ - Criminal Justice
Everest College
Va01.2008
Skills
- Ticketing System
- Troubleshooting
- Service Now
- Remedy
- Service Desk Analyst
- Adobe
- Security Management
- Active Directory
- Troubleshooting/problem-solving skills
- Ports
- Windows Operating System Migration
- Protocols
- TCP/IP
- SharePoint 2016
- Windows 7
- Windows 8
- Windows 10
- MS Office 2013
- MS Office 2016
- IE 8
- IE 9
- IE 10
- Google Chrome
- Firefox
- Bomgar
- Networking
- Project Management
- Vendor Management
- Office 365
- Spice Works
- Customer Service
- Outlook 2010
- Outlook 2016
- SCCM
- Project management
Clearance
Non-Active - TS Clearance
Timeline
Lead Security Officer
Allied Universal Security
01.2025 - Current
Capability/Project Manager
CTR U.S. Army (LSi Inc.)
01.2021 - 02.2022
Tech Support Specialist
On-Call MiTech Solutions LLC
07.2020 - 01.2021
Project Management Coordinator
CTR DOD the Pentagon
09.2019 - 07.2020
IT Budget Contract Analysis
WRNMC
04.2018 - 08.2018
IT Technical Support/Scheduler
CTR USAF Pent. (Insight Global)
01.2018 - 04.2018
Staff Assistant
FED GV DHS (USCIS)
09.2012 - 11.2017
Procurement Technician
FED GV Government Publishing Office
02.2007 - 09.2012
CompTIA A+/Sec+ -
ITIL v4 -
Lean Six Sigma - Yellow Belt Cert -
Dartmouth College
Customer Guest Services Cert -
American Hospitality Hotel/Lodging Educational Institute
FFMS -
Project management -
Project time/cost/'risk management -
ASCJ - Criminal Justice
Everest College