Elita Rhoan Everett
Washington
Summary
Professional with twelve years of experience in administrative management, specializing in policy guidance for administration, contracting, human resources, and budgeting. Demonstrated success in streamlining office processes and formulating policies that enhance executive operations. Proficient in Microsoft SharePoint and desktop publishing, with strong analytical skills and a focus on change management and staff training. Experienced in strategic planning and relationship building, with a track record of leading cross-functional teams to optimize ITSM processes and improve organizational performance. Results-driven professional with expertise in project management, change management, and process improvement. Proven ability to coordinate emergency response plans and optimize operations, ensuring compliance and enhancing safety across multiple facilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Security Officer
Allied Universal Security
Reston
01.2025 - Current
- Supervised security operations across multiple facilities to ensure compliance with safety protocols.
- Conducted regular inspections of premises to identify and mitigate potential security risks.
- Trained and mentored junior security personnel on established best practices and protocols.
- Coordinated emergency response plans and conducted drills to enhance staff readiness.
- Monitored surveillance systems to detect and address suspicious activities promptly.
- Collaborated with local law enforcement on safety initiatives and incident reporting processes.
- Provided detailed reports on security incidents for management review and strategic analysis.
- Verified identification credentials of employees, customers, and visitors prior to granting access.
Capability/Project Manager, CTR
U.S. Army (LSi Inc.)
Sierra Vista
01.2021 - 02.2022
- Managed ITSM Business Process, Change Management, and SIMS teams to optimize operations.
- Communicated project statuses to senior management and government clients weekly or as required.
- Developed strategies for attracting and retaining talent to cultivate a self-organized team.
- Focused on effective processes and methodologies to enhance organizational productivity.
- Oversaw business partnerships and cross-functional IS&T relationships for solution delivery.
- Directed organizational change management initiatives and training programs.
- Led planning, implementation, and maintenance of ServiceNow Platform for operational efficiency.
- Simultaneously managed three large-scale projects with a combined budget of $6M, ensuring cost-effective service delivery.
Tech Support Specialist, On-Call
MiTech Solutions LLC
Washington
07.2020 - 01.2021
- Executed PC configuration project, replacing aging laptops with new Windows 10 devices.
- Upgraded existing laptops to Windows 10, enhancing system performance.
- Documented installation processes, installed drivers, and managed data backups and restorations.
- Completed progress checklists for configurations, ensuring readiness for delivery.
- Managed LAN/WAN projects, overseeing installations and maintenance of software and hardware.
- Diagnosed and resolved computer software issues through systematic troubleshooting methods.
- Utilized Team Viewer for remote access, facilitating efficient troubleshooting for end users.
- Collaborated effectively within a team to achieve project goals.
Project Management Coordinator, CTR
DOD the Pentagon
Washington
09.2019 - 07.2020
- Created staff accounts in Active Directory and managed security requests efficiently.
- Tracked hardware inventories for 17,000 end users across four sites.
- Collaborated with clients on performance testing, application configuration, training, and troubleshooting of RF scanners.
- Documented and organized all project phases, addressing challenges promptly.
- Monitored project plans, deliverables, and timelines while communicating with stakeholders to ensure completion.
- Managed multiple projects, ensuring timely execution of application testing, client training, and troubleshooting activities.
- Implemented process improvements that enhanced asset management and reduced costs.
- Achieved personal and team qualitative and quantitative targets consistently.
IT SUPPORT TIER I/II - IT Technician
R. Emmanuel Consulting & Training Center
Washington
04.2019 - 10.2019
- Delivered technical support for learning management systems, enhancing user experience.
- Assisted technology implementation for curriculum development processes, ensuring seamless integration.
- Developed strategies for synchronous technology adoption, including video conferencing and VoIP.
- Provided remote troubleshooting for computer and operating system issues affecting course delivery.
- Collaborated with departments on IT project initiatives to improve operational efficiency.
- Trained staff and stakeholders on technical issues, fostering knowledge sharing.
- Analyzed computer systems, identified issues, and implemented solutions to enhance performance.
- Maintained network connectivity for learning resources and systems, ensuring uninterrupted access.
IT Budget Contract Analysis
WRNMC
Bethesda
04.2018 - 08.2018
- Supported Information Technology Department in managing multiple projects across customer service sections.
- Collaborated with program offices and technical SMEs to draft SOW, PWS, RFQ, and RFP documents.
- Conducted market research to inform project decisions and enhance proposal accuracy.
- Prepared and updated project plans and technical IT documentation to ensure alignment with objectives.
- Oversaw design, development, testing, security, implementation, and training of information systems.
- Managed contract tracking repositories to enforce reporting requirements alongside program and finance staff.
- Delivered exceptional customer service through face-to-face interactions and phone communications.
- Prioritized tasks effectively to achieve service goals while maintaining high performance.
IT Technical Support/Scheduler, CTR
USAF Pent. (Insight Global)
Washington
01.2018 - 04.2018
- Delivered white-glove support for Windows 10 refresh to over 17,000 end users.
- Migrated 17,586 Department of Defense computers from Windows 7 to Windows 10.
- Developed and maintained integrated project plans and schedules for optimal execution.
- Facilitated project scheduling meetings to enhance collaboration within Win10 Refresh team.
- Collaborated with Delivery Manager and Program Manager for daily program critical reporting.
- Ensured completion of checklist items for laptops, desktops, and Surface Pros with latest updates.
- Coordinated payroll and inventory management, resulting in decreased administration costs.
- Utilized Microsoft Project, Excel, and SharePoint to track scope changes and performance variances.
Staff Assistant, FED GV
DHS (USCIS)
Washington
09.2012 - 11.2017
- Provided assistance to ATD Contracting Officer’s Representatives by preparing CARB documents and developing SOWs/PWS.
- Analyzed vendor contract responsibilities, assessing fulfillment, documenting variances, and implementing corrective actions.
- Facilitated human resources tasks by reviewing resumes, scheduling interviews, and conducting reference checks.
- Coordinated new employee onboarding by securing workspace, arranging network setup, and obtaining necessary equipment.
- Managed personnel timesheets in a web-based system, troubleshooting errors and implementing efficient solutions.
- Maintained confidentiality of sensitive information with integrity and discretion.
- Served as liaison between department and external contacts, supporting effective communication and collaboration.
- Developed administrative guidelines and trained staff on established processes to enhance compliance.
Procurement Technician, FED GV
Government Publishing Office
Washington
02.2007 - 09.2012
- Analyzed complex problems and developed solutions for program Associate Chief approval.
- Evaluated contracts and financial reports from BizOps and OnBase for compliance across 180 Federal Government Agencies.
- Conducted investigative research, resulting in recovery of approximately $20 million in chargebacks.
- Trained Procurement Technicians and Contract Specialists on daily operations and procedures.
- Managed procurement processes to ensure timely acquisition of supplies.
- Negotiated pricing and delivery terms with vendors to optimize costs.
- Coordinated inventory management systems to maintain optimal stock levels.
- Reviewed purchase orders for accuracy and adherence to policies.
Education
Associate of Science - Criminal Justice
Everest College
Arlington, VA06-2008
Skills
- Project management
- Change management
- ServiceNow platform
- Process improvement
- Budget management
- IT service management
- Technical support
- Project scope analysis
- Strategic planning
- Document management
- Presentations
- Staff training and mentoring
- Budget administration
- IT documentation
- ITIL processes
- Security patching
- Helpdesk services
- Security operations
- Surveillance monitoring
- Incident reporting
- Risk assessment
- Virtualization technologies
- Hardware upgrades
- Training development
- Highly professional
- Capital budgeting
- Six sigma methodologies
- Sourcing and procurement
- Contract negotiation
- Compliance evaluation
- Procurement processes
- Inventory management
- Vendor management
Certification
Dartmouth College - Lean Six Sigma - Yellow Belt Cert 2019
Dartmouth College - HDI Cert 2019
CompTIA A+/Sec+ 2025
ITIL v4 2021
FFMS 2013/2016
Project Management training 2013
COTR 2015
FAC - COR LVL II 2016
Accomplishments
- Security Professional Of the Month Award 06/2025
- Directors Award 10/2017
- Time Off Award 01/2018; 01/2016; 01/2013
- CFC Representative 10/2013
References
References available upon request.
Timeline
Lead Security Officer
Allied Universal Security
01.2025 - Current
Capability/Project Manager, CTR
U.S. Army (LSi Inc.)
01.2021 - 02.2022
Tech Support Specialist, On-Call
MiTech Solutions LLC
07.2020 - 01.2021
Project Management Coordinator, CTR
DOD the Pentagon
09.2019 - 07.2020
IT SUPPORT TIER I/II - IT Technician
R. Emmanuel Consulting & Training Center
04.2019 - 10.2019
IT Budget Contract Analysis
WRNMC
04.2018 - 08.2018
IT Technical Support/Scheduler, CTR
USAF Pent. (Insight Global)
01.2018 - 04.2018
Staff Assistant, FED GV
DHS (USCIS)
09.2012 - 11.2017
Procurement Technician, FED GV
Government Publishing Office
02.2007 - 09.2012
Associate of Science - Criminal Justice
Everest College
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