Elita Sainchuk

North Port,FL

Summary

Customer-focused professional with 4+ years of experience in the insurance industry as a Customer Service Representative. Expertise in client communication, office organization, and time management. Proven ability to deliver high-quality support in fast-paced environments. Seeking remote opportunities in insurance services or customer support to leverage skills in efficiency and client care.

Overview

years of professional experience

Work History

Customer Service Representative

Titanic Insurance Services

, Florida

06.2021 - Current

Provided exceptional service to clients, answering inquiries, managing policy changes, and resolving issues efficiently.
Handled scheduling, call routing, and office organization to maintain workflow and boost productivity.
Maintained client records and documentation with a high degree of accuracy and confidentiality.
Demonstrated strong time management and multitasking skills in a fast-paced, deadline-driven office.
Built strong client relationships through professionalism and consistent, helpful support.
Remote / Florida

Education

High School Diploma -

Sheldon High School

Sacramento, CA

Skills

Customer Service & Satisfaction
Insurance Support & Documentation
Office & Workspace Organization
Schedule & Time Management
Phone & Email Communication
Remote Work Tools (Zoom, Email, CRM platforms – if applicable)
Multitasking & Working Under Pressure
Record keeping

Customer relationship management
Problem solving
Effective communication
Attention to detail
Follow-up skills
Professional telephone demeanor
Active listening
Empathy and patience

Languages

English

Native/ Bilingual

Russian