Elitania Martinez
San Antonio
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
3
3
years of professional experience
2010
2010
years of post-secondary education
Work History
Restaurant Hostess
Applebees IHOP
San Antonio
11.2025 - Current
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed reservation system to ensure smooth seating flow.
- Assisted guests with menu inquiries and special requests.
- Handled guest complaints professionally and promptly directed to management.
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Maintained cleanliness and organization of the entrance area.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Adhered to all safety regulations set forth by the restaurant management team.
- Built positive relationships with other front-of-house and kitchen staff.
- Inspected dining and serving areas for cleanliness and proper setup.
Housekeeper
Touchstone Communities
San Antonio
05.2025 - 11.2025
- Cleaned and sanitized resident rooms following health and safety standards.
- Organized and restocked cleaning supplies for efficient workflow.
- Assisted in laundry operations, ensuring proper handling of linens and garments.
- Collaborated with team members to maintain common areas' cleanliness and order.
- Followed established protocols for infection control during daily cleaning tasks.
- Reported maintenance issues to ensure prompt resolution for residents' comfort.
- Supported special events by preparing areas and maintaining cleanliness throughout activities.
- Communicated effectively with residents to address their cleaning preferences and needs.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Maintained and organized cleaning supplies stock.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Communicated with maintenance team on damages to repair.
Restaurant Hostess
Applebee's Grill + Bar
San Antonio
03.2023 - 05.2025
- Greeted and welcomed guests upon arrival at the restaurant.
- Managed reservation system to ensure smooth seating flow.
- Assisted guests with menu inquiries and special requests.
- Maintained cleanliness and organization of the entrance area.
- Handled guest complaints professionally and promptly directed to management.
- Collaborated with team members to enhance guest service experience.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Adhered to all safety regulations set forth by the restaurant management team.
- Directed customers to bar area in high-traffic times to increase drink sales.
- Built positive relationships with other front-of-house and kitchen staff.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Janitorial Worker
ABM Janitorial Services
San Antonio
06.2022 - 03.2023
- Cleaned and sanitized restrooms, break rooms, and common areas daily.
- Operated floor buffers and vacuum cleaners to maintain cleanliness standards.
- Managed waste disposal by collecting trash and recycling materials efficiently.
- Followed safety protocols for handling cleaning chemicals and equipment properly.
- Restocked supplies such as paper towels, soap, and cleaning agents regularly.
- Reported maintenance issues to ensure prompt repairs and facility upkeep.
- Assisted team members in deep cleaning projects during off-peak hours.
- Engaged with clients to address concerns regarding cleanliness or service needs.
- Gathered and emptied trash cans and disposed of bags.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Restock supplies such as toilet paper, paper towels, soap dispensers.
- Sweep, mop, and buff floors in all areas of the building.
- Clean windowsills and window coverings when necessary.
- Assist with special projects or deep cleaning tasks as requested.
- Maintain janitorial closets in a neat and organized manner.
- Sanitized and deep cleaned bathroom floors and surfaces.
- Follow established procedures for proper chemical use and storage.
- Dust furniture and wipe down surfaces throughout the facility.
- Monitored cleaning supply levels and requested reordering when inventory ran low.
- Stored, used and disposed of cleaning chemicals and supplies.
- Respond quickly to spills or messes in order to minimize damage.
- Set up chairs and tables for events or meetings as required by management.
- Dusted and wiped furniture and fixtures.
- Reported interior and exterior maintenance needs to managers.
- Inspect for any safety hazards or maintenance issues that need attention.
- Mix various cleaning solutions according to instructions for specific tasks.
- Ensure hazardous materials are disposed of correctly per regulations.
- Followed strict schedules, cleaning according to facility usage and room availability.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Identified potential hazards in the workplace and reported them to management immediately.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Moved equipment and furniture to thoroughly clean space.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Followed company uniform, performance and security policies with every job.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Completed routine maintenance checks, notifying management of needed repairs.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed safety processes for all manual and electric cleaning equipment.
- Steam-cleaned or shampooed carpets.
Education
Medical Assistant
Concorde Career College
San Antonio, TX 09.2025 - 11.2025
Argo Community High School
Summit , ILSkills
- Medical terminology
- Patient care
- Infection control
- Customer service
- Time management
- Attention to detail
- Effective communication
- Handling complaints
- Greeting guests
- Friendly demeanor
- Relationship building
- Active learning
- Conflict resolution
- Memory retention
- Strong multitasking
- Personal presentation
Timeline
Restaurant Hostess
Applebees IHOP
11.2025 - Current
Medical Assistant
Concorde Career College
09.2025 - 11.2025
Housekeeper
Touchstone Communities
05.2025 - 11.2025
Restaurant Hostess
Applebee's Grill + Bar
03.2023 - 05.2025
Janitorial Worker
ABM Janitorial Services
06.2022 - 03.2023
Argo Community High School