To secure a position with a well established organization with a stable environment that will lead to
a lasting relationship in the field of customer service. High customer service standards
Conflict resolution proficiency
Strong problem solving ability
Troubleshooting skills
Overview
17
17
years of professional experience
Work History
Kindergarten Teacher's Assistant
PWCS
01.2021 - Current
Helped teacher prepare instructional material and displays.
Cleaned, organized and restocked classrooms for upcoming classes.
Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Enforced rules and instructions to maintain discipline.
Customer Service Representative
Foodlion Grocery Store
04.2019 - 01.2021
• Supervising cashiers, counting money (in charge of safe money... over/shortage), helping to assist customers.
Security Guard/ Customer Service Agent
Allied Barton - WhiteHall SI Ferry
04.2012 - 10.2018
Securing restricted areas -Creating a safe environment for passengers -Communicating with passengers providing them information.
Customer Service Representative
RAV Path - NJ
09.2008 - 03.2010
Heavy call volume assisting as well as communicating with clients and
creditors by providing productive service information.
Reconcile inquiries between creditors, clients, and settlement negotiators.
Provide verbal and written correspondence to client and creditors regarding
account status.
Investigate discrepancies regarding settlement eligibility, disbursed and
received payments.
Maintain conference call with client and creditors regarding clients account.
Customer Service Representative
MKTG Inc
07.2007 - 06.2008
Securing restricted areas -Creating a safe environment for passengers -Communicating with passengers providing them information.