Elixyane Ferraz
Cape Coral
Summary
Dynamic Medical Receptionist with proven expertise at Dove Behavioral Health, enhancing patient satisfaction through effective appointment scheduling and compassionate service. Proficient in electronic health records and HIPAA compliance, I excel in fostering patient relationships and optimizing front desk operations, contributing to a welcoming and efficient healthcare environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Dove Behavioral Health
06.2025 - Current
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Ensured accurate collection of patient information and insurance details to streamline billing processes.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Assisted in maintaining a welcoming atmosphere for patients through effective front desk management.
- Organized medical records and documentation, ensuring compliance with privacy regulations.
- Coordinated with clinical staff to optimize patient flow and reduce wait times during visits.
- Trained new reception staff on office procedures and software applications for efficient operations.
- Implemented process improvements that enhanced overall patient satisfaction scores through attentive service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Optimized appointment scheduling to maximize doctor availability.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Enhanced office efficiency by implementing new filing system for patient records.
- Enhanced patient experience by maintaining clean, organized reception area.
- Improved accuracy of patient data with meticulous record-keeping.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
Endoscopy Surgery PACU Volunteer
Lee Health
03.2025 - 09.2025
- Managed patient check-in and appointment scheduling using electronic health record systems.
- Ensured accurate collection of patient information and insurance details to streamline billing processes.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Assisted in maintaining a welcoming atmosphere for patients through effective front desk management.
- Organized medical records and documentation, ensuring compliance with privacy regulations.
- Coordinated with clinical staff to optimize patient flow and reduce wait times during visits.
- Trained new reception staff on office procedures and software applications for efficient operations.
- Implemented process improvements that enhanced overall patient satisfaction scores through attentive service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Facilitated patient education by distributing relevant health and wellness pamphlets.
- Enhanced patient understanding by providing clear explanations of treatment procedures.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Fostered welcoming environment, greeting patients warmly upon arrival.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Optimized appointment scheduling to maximize doctor availability.
- Managed patient appointments efficiently, reducing wait times significantly.
- Improved workflow efficiency, organizing back-office supplies and equipment.
- Improved patient follow-up, reducing missed appointments through effective reminder calls.
- Enhanced office efficiency by implementing new filing system for patient records.
- Enhanced patient experience by maintaining clean, organized reception area.
- Improved accuracy of patient data with meticulous record-keeping.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with medical coding and billing tasks.
Sales Associate
Target
02.2025 - 06.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor to optimize product visibility and accessibility.
- Processed transactions accurately using point-of-sale (POS) systems to ensure efficient checkouts.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Monitored inventory levels and restocked merchandise promptly to prevent stock shortages.
- Implemented effective merchandising strategies to promote seasonal products and drive sales.
- Trained new associates on operational procedures and customer service standards for consistent performance.
- Provided feedback on product placement and promotions to enhance store layout and increase foot traffic.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Performed cash, card, and check transactions to complete customer purchases.
Front Line Associate
Bjs Wholesale
07.2021 - 03.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale system efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Restocked shelves regularly, ensuring product availability and adherence to inventory standards.
- Collaborated with team members to optimize store layout for improved customer flow and accessibility.
- Trained new associates on operational procedures and best practices for customer service excellence.
- Resolved customer complaints promptly, maintaining high levels of service and loyalty.
- Monitored inventory levels consistently, reporting discrepancies to management for timely resolution.
- Trained new employees on company policies and procedures, fostering a supportive work environment for all staff members.
- Managed inventory levels at the front line, reducing stock discrepancies and enhancing product availability for customers.
- Contributed to an increase in overall store efficiency through effective task prioritization during peak hours.
- Collaborated with team members to maintain a clean and organized store environment, promoting a pleasant shopping experience.
- Enhanced customer satisfaction by providing timely and efficient service at the front line.
- Collaborated with other departments within the store to ensure seamless communication regarding products or services offered.
- Maintained knowledge of current promotions and store events, effectively communicating this information to customers as needed.
- Implemented promotional displays at the front line, increasing product visibility and driving sales growth.
- Provided exceptional customer service by actively listening to customer concerns and offering appropriate solutions or alternatives where necessary.
- Handled returns and exchanges efficiently, adhering to company guidelines while maintaining customer satisfaction.
- Streamlined checkout processes for improved speed and accuracy, resulting in positive feedback from customers.
- Balanced registers daily with minimal discrepancies, demonstrating strong financial accountability skills.
- Fostered a positive and welcoming atmosphere for customers through friendly interactions and efficient service at the front line.
- Demonstrated strong attention to detail when processing transactions, reducing errors and ensuring accurate financial records for the store.
- Assisted in regular audits of cashier stations to ensure compliance with cash handling policies, minimizing loss risks.
- Assisted customers with inquiries and resolved issues, contributing to increased loyalty and repeat business.
- Worked closely with supervisors to address any operational challenges or improvements required at the front line area.
- Adapted quickly to changes in-store operations or policies while maintaining outstanding performance standards.
- Processed transactions quickly and accurately, ensuring customer needs were met promptly.
- Supported loss prevention efforts by monitoring suspicious activity around the front line area.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Managed timely and effective replacement of damaged or missing products.
- Sought ways to improve processes and services provided.
- Identified and resolved discrepancies and errors in customer accounts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and backed up other customer service managers.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Created and maintained detailed database to develop promotional sales.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Education
Associate of Arts - General Education
Florida SouthWestern State College
Fort Myers, FL08.2025
Skills
- Front desk operations
- Telephone etiquette
- Spanish proficiency
- English proficiency
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Medical billing
- Electronic medical records
- Letter preparation
- Medical records management
- Workflow optimization
- Paperwork coordination
- Medical office administration
- Medical charting
- Documentation
- Mail management
- Outpatient care
- Medical office procedures
- Proficient in software
- Records maintenance
- Medical billing and coding
- Inventory oversight
- Account management
- Pre-hospital care
- Point-of-sale system
- Petty cash management
- Typing number wpm
- Patient reception management
- Patient callbacks
- Typing and filing
- Co-payment collection
- Record processing
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Data entry
- Adaptable and flexible
- Administrative support
- Documentation and recordkeeping
- Payment scheduling and collection
- Patient billing
- Calendar and appointment management
- Patient referral
- Relationship building
- Office management
- Clerical support
- Data management
- Medical records maintenance
- Office coordination
- Electronic recordkeeping
- Patient eligibility requirements
- Scheduling tests and procedures
- Clinical support
- Medical recordkeeping
- Medical records verification
- Database administration
- Data entry software
- Preparing treatment rooms
- Supply ordering
Accomplishments
- Associate’s degree completed
- Registered Behavioral Technician
Certification
Registered Behavioral Technician
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Dove Behavioral Health
06.2025 - Current
Endoscopy Surgery PACU Volunteer
Lee Health
03.2025 - 09.2025
Sales Associate
Target
02.2025 - 06.2025
Front Line Associate
Bjs Wholesale
07.2021 - 03.2024
Associate of Arts - General Education
Florida SouthWestern State College