Eliyah Crook
Cleveland,OH
Summary
Dynamic and results-driven retail professional with extensive experience in management and sales across top-tier brands including Journeys, Apple, and Vans. Proven track record in driving sales growth, developing high-performance teams, and fostering a strong sense of community within the store environment. Skilled in leading by example, coaching staff, and cultivating customer relationships to exceed business objectives. Adept at building motivated teams, leveraging product knowledge, and creating engaging customer experiences to drive profitability and long-term success. Passionate about empowering others and creating an inclusive, high-energy atmosphere that encourages personal and professional growth.
Overview
5
5
years of professional experience
Work History
Sales Specialist
Apple
03.2022 - 12.2022
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Generated leads per week and pursued appointment opportunities to convert prospects into new business accounts
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Cultivated referral networks to identify new business opportunities.
- Developed key customer relationships to increase sales.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
- Participated in team meetings to review progress against objectives set by management.
Sales Manager
Vans
05.2020 - 05.2022
- educated clients on products and services.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Store Manager
Journeys Shoes
06.2018 - 09.2020
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Established customer service standards and monitored staff compliance.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Mitigated business risks by working closely with staff members and assessing performance.
- Formed and sustained strategic relationships with clients.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Delegated work to staff, setting priorities and goals.
Education
Associate of Applied Science - Marketing Management
Broward College
Fort Lauderdale, FL05-2012
Skills
- Sales strategy
- Customer relationship management
- Lead generation
- Market analysis
- Sales forecasting
- Negotiation techniques
- Product knowledge
- Visual merchandising
- Team leadership
- Performance evaluation
- Conflict resolution
- Data analysis
- Inventory management
- Customer service
- Time management
- Sales reporting
- Account management
- Sales training
- Sales solution development
- Team collaboration
- Upselling and cross selling
- Sales software proficiency
- Relationship selling
- Cash handling
- Deal structuring
- Sales expertise
- Needs assessment
- Relationship building
- Customer service and care
- Performance tracking
Timeline
Sales Specialist
Apple
03.2022 - 12.2022
Sales Manager
Vans
05.2020 - 05.2022
Store Manager
Journeys Shoes
06.2018 - 09.2020
Associate of Applied Science - Marketing Management
Broward College
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