Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eliyah Foster

Sacramento,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

1:1 Behavioral Class Aide

Ro Health
10.2024 - Current
  • 1 on 1 Behavioral Class Aide / Para Educator
  • Creating a strong rapport with the student to ensure the maximum benefit is being provided
  • Observing the students interactions and body movements for jerking or possible falls
  • Assisting at lunch with carrying the food tray and opening food student has difficulty with
  • Toileting and changing students pull-up throughout the day while looking for any bruises/marks while logging info in designated book
  • Working with students PT and OT to discuss how far the student has come or areas that are lacking
  • Providing instructional support to lead teachers; and working with students on a one-on-one basis by providing them with undivided attention
  • Worked alongside special education professionals to implement accommodations as outlined in IEPs or 504 plans for eligible students.
  • Provided one-on-one support during testing periods, helping students stay focused and confident while completing assessments.

Recreation Specialist

Sacramento Job Corps Center
04.2022 - 10.2024
  • Administered finances, documentation and permissions for activities, and fulfilling Purchase Request for departments (PR's)
  • Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.(ex, work, dr appointments, home, Walmart etc)
  • Obtaining vendor partners by building relationships with companies
  • Student mediations & Holding Students Accountable
  • Providing Coverage in male/female dorms
  • Successfully coordinated large-scale community events such as festivals or tournaments that attracted visitors from surrounding regions including over 200 students.
  • Bed checks, Mobility Checks, Minor Accountability, supervise activities
  • Maintained inventory of supplies and equipment with established sign-out procedures
  • Documenting students/residents behavior
  • One-on-One meetings with students/residents and staff
  • Admin office work

Unemployment Claims Processing Specialist

MMC Group
11.2019 - 03.2022
  • Assist filing unemployment claims, assist individuals by providing unemployment insurance information, adjusting payments for UI benefits, and determining eligibility for UI benefits
  • Working independently from home using virtual communication on a strong signal
  • Navigating between3+ systems computer systems
  • Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
  • Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
  • Maintained strict confidentiality when dealing with sensitive claimant information, adhering to all privacy regulations and guidelines.

Customer Service Representative

Copart
02.2017 - 11.2019
  • Receive and process payments, update lot (vehicle) notes in system, contact clients to obtain vehicle pick-up information, file documents according to criteria and any other duties as assigned
  • Maintaining files and reports
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions to approximately 30 customers a day
  • Developed strong customer relationships to encourage repeat business
  • Asked probing questions to determine service needs and accurately input information into electronic systems

Customer Service Rep

Covered California
06.2015 - 12.2016
  • Updates job knowledge by participating in educational opportunities, resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems, responds to over 50 telephone inquiries, providing quality service to customers and associates, strive for quick complaint resolution; commended by supervisors for the ability to resolve problems
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Retained strong medical terminology understanding in effort to better comprehend procedures

Education

High School Diploma -

Monterey Trail High School
Elk Grove, CA
05.2013

Skills

  • Data Entry
  • Multi-Line Phone System
  • Case Management
  • CPR Certified
  • Recreational Program Planning
  • Computer Proficiency
  • De-escalation techniques
  • Type40 WPM
  • Recordkeeping strengths
  • Special education support
  • Key holder experience

Timeline

1:1 Behavioral Class Aide

Ro Health
10.2024 - Current

Recreation Specialist

Sacramento Job Corps Center
04.2022 - 10.2024

Unemployment Claims Processing Specialist

MMC Group
11.2019 - 03.2022

Customer Service Representative

Copart
02.2017 - 11.2019

Customer Service Rep

Covered California
06.2015 - 12.2016

High School Diploma -

Monterey Trail High School

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Eliyah Foster