Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eliyah Simmons

Customer Service Representative
Washington,United States

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Concierge Representative

Paul Springs Retirement Community
01.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Used POS system to enter orders, process payments and issue receipts.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
  • Managed check-in and check-out procedures for guests.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed concierge desk operations, maintaining a professional and organized environment at all times.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Maintained accurate records of incoming and outgoing packages and shipments.
  • Maintained and placed mail into mailboxes, post office boxes, and on foot to Residents with high levels of accuracy.

Student Intern Remote

DC Department Youth Services
01.2022 - 12.2022
  • Greeted visitors or callers to handle questions or direct to appropriate staff
  • Answered phone calls and welcomed visitors to office
  • Dispersed incoming mail to correct recipients throughout office
  • Copied, sorted and filed records of office activities and business transactions
  • Operated photocopiers and scanners, facsimile machines and personal computers
  • Typed, formatted and edited correspondence and other documents
  • Operated cash register or POS system to receive payment by cash, check and credit card
  • Tracked company inventories, moved excess stock and arranged products to improve sales
  • Participated in weekly staff meetings and team building events.

Education

High School Diploma -

Luke C. Moore
Washington, DC

Skills

  • Self-Motivated
  • Interpersonal and Social Skills
  • Cash Handling
  • Team Supervision
  • Office Support
  • Package Shipping
  • Event Planning
  • Item Pickup and Delivery
  • Order taking
  • Inventory management

Certification

MAS Safe Functions for Front-End Receptionist -01/30/2024

Timeline

Concierge Representative

Paul Springs Retirement Community
01.2022 - Current

Student Intern Remote

DC Department Youth Services
01.2022 - 12.2022

High School Diploma -

Luke C. Moore

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Eliyah SimmonsCustomer Service Representative