Eliza Alatorre
Long Beach
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. I am a quick learner and dependable to complete tasks in a timely manner and efficiently.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Buenas Coffee
07.2022 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw cash intake, deposit records, and reduced discrepancies.
- Developed strong working relationships with staff by providing a positive and comfortable environment.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Acquired new vendors and coordinated with them to ensure timely deliveries and resolve any supply issues.
Shift Leader
Dripp
10.2021 - 06.2022
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to inefficient layouts.
- Managed shift operations and supplied resources to keep business profitable and running smoothly.
Medical Assistant/Office Manager
Tlc Chiropractic Wellness Center
05.2021 - 10.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to care.
Education
Certificate - Cosmetology
12-2024
- 4.0 GPA
National Certificate - Medical Assistant
08-2020
- 4.0 GPA
Skills
- Customer service
- Goal setting
- Food Handlers Certified
- Bilingual (Spanish)
- Conflict resolution
- Time management
- Decision-making
- Problem-solving
Timeline
Assistant Manager - Buenas Coffee
07.2022 - Current
Shift Leader - Dripp
10.2021 - 06.2022
Medical Assistant/Office Manager - Tlc Chiropractic Wellness Center
05.2021 - 10.2021
Fullerton College - Certificate, Cosmetology
Concorde Career College - National Certificate, Medical Assistant
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