Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eliza Avagyan

Brooklyn,NY

Summary

Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.

Overview

1
1
year of professional experience

Work History

Money Transfer Agent

Arm Shipping And Transfer INC.
12.2022 - Current
  • Assisting customers in initiating money transfer requests, verifying their identification and ensuring compliance with applicable regulations.
  • Maintaining accurate records of transactions, ensuring that all documentation and paperwork is completed correctly and securely.
  • Providing information on fees, exchange rates, and other related information to customers and responding to their inquiries and concerns.
  • Collaborating with financial institutions, other agents, and partners to ensure smooth and efficient processing of money transfers.
  • Following established policies, procedures and guidelines for money transfer operations, ensuring compliance with local and national regulations.
  • Identifying and resolving issues or discrepancies related to money transfers and taking corrective actions when necessary.
  • Maintaining a high level of professionalism and customer service in all interactions with customers, partners and financial institutions.
  • Discussed financial options with clients and provided informed suggestions.

Cashier Manager

Dollar Tree
11.2021 - 11.2022
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Managing and training a team of cashiers, creating schedules and ensuring adequate staffing levels to meet customer demand.
  • Ensuring that all cashiers are properly trained in cash handling procedures, including verifying customer identities, processing transactions accurately and securely, and reconciling cash drawers.
  • Monitoring and analyzing performance metrics, such as transaction volume, average transaction value, and customer satisfaction, to identify opportunities for improvement and optimize operations.
  • Collaborating with other departments, such as accounting, inventory and customer service, to ensure smooth and efficient operations.
  • Developing and implementing policies and procedures to ensure compliance with local and national regulations related to cash handling, customer privacy and data security.
  • Responding to customer inquiries and resolving any issues related to cash transactions, refunds or returns.
  • Ensuring that all cash-handling equipment, such as cash registers, safes and deposit bags, are maintained and in good working condition.

Education

High School Diploma -

112 High School
Yerevan, Armenia
07.2021

Skills

  • Selling Skills
  • Money Orders
  • Procedures Compliance
  • Business Growth
  • Customer Support
  • Daily Reports
  • Phone Inquiries
  • Customer Experience
  • New Product Information
  • Money Transfers
  • Creative Solutions
  • Training Classes

Languages

Armenian
Native or Bilingual
Russian
Full Professional
Turkish
Limited Working
Uzbek
Limited Working
Spanish
Limited Working
Ukrainian
Limited Working

Timeline

Money Transfer Agent

Arm Shipping And Transfer INC.
12.2022 - Current

Cashier Manager

Dollar Tree
11.2021 - 11.2022

High School Diploma -

112 High School

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Eliza Avagyan