Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eliza Calero

Providence,RI

Summary

Passionate professional with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

Contact Center Advocate-Quest

Citizens Bank
Johnston, RI
02.2014 - Current
  • Work independently and in conjunction with the team, using all resources available to service customers effectively and efficiently.
  • Answer phone calls, servicing customer's needs in real time.
  • Identify opportunities to deepen and enhance the relationship, recommending appointments or an upgrade to Private Client.
  • Trained new hires.
  • Consumer Credit Card & Consumer Finance experience
  • Assists customers by phone to troubleshoot all money movement and performance issues on both the dotcom website and the mobile application.
  • Detect and report fraud and suspicious activity on any of the money movement services including Zelle, Mobile Deposit and transfer now.
  • Engage confirmed fraud cases including dispute initiation, profile resets and deactivation/reactivations with the expectation to prevent additional loss to the customer and both financial and reputational loss for the Bank.

Education

BSc Degree Program - Cosmetology Education

Empower Beauty School
Providence, RI
01-2011

Training Program That Helps Young Adults Develop Professional Skills - I.T

Year Up
Providence, RI
12-2009

High School Diploma -

Textron Chamber Of Commerce Academy, High School
Providence, RI
08-2008

Skills

  • Ability to work independently in a fast-paced environment, with minimal supervision
  • Ability to learn and apply new concepts quickly
  • Ability to apply creative thinking to resolving issues
  • De-escalation skills with a focus on empathy

Accomplishments

  • EXCEEDING CUSTOMER EXPECTATIONS AWARD
  • WORKING TOGETHER AWARD
  • Achieving Greatness award
  • Fraud stopper award

Timeline

Contact Center Advocate-Quest

Citizens Bank
02.2014 - Current

BSc Degree Program - Cosmetology Education

Empower Beauty School

Training Program That Helps Young Adults Develop Professional Skills - I.T

Year Up

High School Diploma -

Textron Chamber Of Commerce Academy, High School

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Eliza Calero