Eliza Castano
Temple,Texas
Summary
Experience Operator with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Enthusiasts Operator willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Machine Operator B1
Reynolds Consumer Products Inc.
02.2018 - 07.2023
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Customer Service Associate
Farmacia Arleen
01.2011 - 01.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Shipping and Receiving Clerk
Wilsonart
08.2023 - 09.2023
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
Education
No Degree - Criminology
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PR08.2003
High School Diploma -
Jose Campeche
San Lorenzo, PR05.2003
Skills
- Basic Mathematics
- Packing and Scanning
- Training and Development
- Google Docs
- International Shipments
- Mathematical Calculations
- OSHA Standards
- Equipment Maintenance
- Performance Goals
- Team Goals
- Packing Equipment Operation
- Basic Repairs
- Microsoft Office
- Corrective Actions
- Warehouse Software Systems
- Stamping and Assembly
- Order Checking
- Critical Thinking
- Pattern Recognition
- Material Stacking
Languages
Spanish
Native or Bilingual
Timeline
Shipping and Receiving Clerk
Wilsonart
08.2023 - 09.2023
Machine Operator B1
Reynolds Consumer Products Inc.
02.2018 - 07.2023
Customer Service Associate
Farmacia Arleen
01.2011 - 01.2018
No Degree - Criminology
Sistema Universitario Ana G Mendez - Universidad Del Turabo
High School Diploma -
Jose Campeche
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