Eliza Chavez
Cleveland,Ohio
Summary
Experienced Sales and Operations Manager with a demonstrated history in achieving defined sales and service targets. Proven ability to develop teams, analyze business, and optimize processes in a fast-paced environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks
10.2022 - Current
- Manages store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Manages inventory control, cash control, and store opening and closing procedures.
- Approves regular payroll submissions for employees.
- Sets effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trains new employees on proper protocols and customer service standards.
- Delivers reports to company leaders focusing on financial accounting, cost accounting and sales data to guarantee that organizational objectives align with daily operations management.
- Gathers, evaluates and summarizes account data in detailed financial reports.
Manager of Talent and Business Operations
Sephora
06.2019 - 10.2022
- Oversaw recruiting, onboarding, and training process for all roles.
- Managed logistics and ensure that all processes are completed within company guidelines.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
District Events Coordinator
Ulta Beauty
06.2011 - 06.2019
- Managed event logistics and operations.
- Recruited, trained, and managed team of high-performing individuals
- Developed post-event reports to determine effectiveness of each event.
- Created and maintained event expenditures, budgets and timelines in job-related software.
Education
Bachelor of Music - Vocal Performance
Visible Music College
Memphis, Tennessee05.2011
Skills
- Operational Efficiency
- Staff Training
- Database Maintenance
- Analytical Skills
- ADP Workforce Now
Certification
Ohio Department of Education Certificate, 2013
Timeline
Store Manager
Starbucks
10.2022 - Current
Manager of Talent and Business Operations
Sephora
06.2019 - 10.2022
District Events Coordinator
Ulta Beauty
06.2011 - 06.2019
Bachelor of Music - Vocal Performance
Visible Music College