Eliza Estremera
Hartford
Summary
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Charter Oak Health Center
09.2025 - Current
- Managed high call volumes, ensuring prompt and courteous customer service.
- Resolved patient inquiries efficiently, enhancing overall satisfaction and retention.
- Trained new representatives on call handling protocols and system usage.
- Collaborated with healthcare teams to streamline communication processes.
Retail Sales Associate
NIKE
South Windsor
02.2025 - Current
- Answered customer inquiries regarding Nike goods and services.
- Organized merchandise on the sales floor and assembled in-store displays.
- Cleaned work areas and performed cashier duties as needed.
- Enhanced customer experience by providing personalized product recommendations and addressing inquiries.
Retail Sales Associate
NIKE
Orlando
02.2022 - 01.2025
- Answered customer inquiries regarding Nike goods and services.
- Helped shoppers locate items and recommended suitable products.
- Organized merchandise on the sales floor and assembled in-store displays.
- Cleaned work areas and performed cashier duties as needed.
Substitute Teacher
Kelly Services
Orlando
02.2022 - 05.2022
- Followed and quickly interpreted lesson plans provided by the regular teacher to create a cohesive and consistent learning experience for students.
- Managed the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment.
- Supervised students in and out of the classroom, including in the halls, on the playground and in the cafeteria.
- Provided in-class and at-home assignments based on the available lesson plan.
Customer Service Associate
Wawa
Orlando
09.2019 - 11.2021
- Greeted and engaged with customers to provide an enjoyable shopping experience.
- Prepared all made to order food and/or beverages according to recipe or customer specifications.
- Answered customers' questions about products, prices, and availability.
- Maintained checkout area clean as well as operate the cash register, scan items, bag merchandise and provide change for purchases.
- Completed general cleaning duties such as mopping floors, emptying trash cans and washing dishes.
- Replenished products and supplies to ensure stock conditions at all times.
Retail Sales Associate
Staples
West Hartford
11.2017 - 04.2019
- Greeted customers as they entered the store and provided a warm welcoming experience.
- Performed cashier duties as well as completed opening and closing procedures.
Retail Store Associate
CVS
Hartford
06.2018 - 09.2018
- Provided excellent customer service by anticipating customer needs, maintaining eye contact, and focusing on the customer.
- Assisted customers with any concerns or questions they had.
- Accurately performed cashier duties- handled cash, checks and credit card transactions with precision while adhering to company policies and procedures.
- Maintained the sales floor by restocking shelves, updating pricing information, and completing other tasks directed by the store manager.
Warehouse Assistant
ALCORN MCBRIDE
Orlando
06.2016 - 08.2016
- Assisted in processing and loading orders.
- Prepared orders by pulling materials, packaging boxes, and placing orders in the delivery area.
- Unpacked and organized products.
- Completed basic cleaning duties such as mopping and dusting as instructed.
Education
ASSOCIATE'S DEGREE - GENERAL STUDIES
Valencia College
Orlando, FL12-2021
HIGH SCHOOL DIPLOMA -
Academy of Science And Innovation
New Britain, CT06-2019
Skills
- Customer service
- Interpersonal skills
- Active listening
- Bilingual
- Adaptability
- Attention to detail
- Problem-solving skills
Accomplishments
- Member of the National Honor Society - Highschool
- Member of the Cross Country Club - Highschool
- Employee of the Month - Staples
Languages
- Spanish
- English
Timeline
Call Center Representative
Charter Oak Health Center
09.2025 - Current
Retail Sales Associate
NIKE
02.2025 - Current
Retail Sales Associate
NIKE
02.2022 - 01.2025
Substitute Teacher
Kelly Services
02.2022 - 05.2022
Customer Service Associate
Wawa
09.2019 - 11.2021
Retail Store Associate
CVS
06.2018 - 09.2018
Retail Sales Associate
Staples
11.2017 - 04.2019
Warehouse Assistant
ALCORN MCBRIDE
06.2016 - 08.2016
ASSOCIATE'S DEGREE - GENERAL STUDIES
Valencia College
HIGH SCHOOL DIPLOMA -
Academy of Science And Innovation