Eliza George
Bennington,VT
Summary
Direct Support Professional with extensive experience in individualized care and client advocacy at Amergis. Expertise in implementing behavioral interventions and maintaining precise case documentation. Proficient in crisis management and building strong client relationships, ensuring safety and support for individuals with diverse needs. Experienced in promoting academic, functional, and social skills development across various environments.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
Amergis
North Adams, Massachusetts
04.2025 - Current
- Assisted clients with daily living activities and personal care needs.
- Monitored client behavior and reported changes to appropriate staff.
- Implemented individualized care plans to support client goals and preferences.
- Facilitated communication between clients and healthcare providers effectively.
- Maintained accurate documentation of client progress and care activities.
- Ensured a safe environment by adhering to health and safety regulations.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Behavior Technician
LEARN Behavioral
North Adams, Massachusetts
02.2025 - Current
- Monitored client progress and documented behavioral observations accurately and promptly.
- Assisted in the development of training materials for new behavior technicians.
- Educated families on behavior management techniques and strategies for support.
- Collaborated with interdisciplinary teams to enhance client care and support services.
- Conducted one-on-one sessions focusing on skill acquisition and behavioral goals.
- Participated in regular team meetings to discuss client updates and intervention strategies.
- Ensured compliance with ethical standards and best practices in behavior analysis interventions.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
Direct Support Professional/SILP
United Counseling Services
Bennington, VT
04.2024 - 12.2024
- Taught daily living skills to consumers in homes and community settings.
- Assisted consumers with healthcare, finances, cooking, shopping, home care, and personal care needs.
- Role modeled healthy relationship skills and established boundaries for consumers.
- Advocated for consumers with medical, dental, and legal professionals as necessary.
- Monitored self-medication administration with attention to detail.
- Responded to consumer emergencies and provided emotional support effectively.
- Facilitated consumer engagement with community resources and events.
- Completed progress notes, monthly summaries, and documentation promptly.
Patient Services Representative
Battenkill Valley Health Center
Arlington, VT
07.2022 - 04.2024
- Answering phone
- Greet patients
- Check in/ Check out
- Schedule
- Confirmation calls
- Informing patients about delays and waiting times.
- Obtaining patients’ addresses, contact details, insurance information, and medical histories.
- Updating and verifying patient information at every visit.
- Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.
- Receiving and processing cash and credit card payments for medical services rendered.
- Answering, investigating, and/or directing patient inquiries or complaints to the appropriate medical staff member.
- Following up with patients to ensure their inquiry or complaint has been satisfactorily resolved.
- Performing administrative and clerical duties, such as filing paperwork, when necessary.
Access Services
Southwestern Vermont Medical Center
Bennington, VT
12.2020 - 07.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
- Dispensed appropriate information regarding facility services.
- Helped protect providers and facility from legal liabilities by proactively assessing risks.
- Facilitated communication between patients, medical and administrative staff, and regulatory agencies.
- Received patient inquiries or complaints and directed to appropriate medical staff
- Addressed patients’ complaints head-on, investigated concerns and worked with medical staff to devise solutions.
- Explained policies, procedures and services to patients.
Residential Counselor
United Counseling Services
Bennington, VT
04.2016 - 01.2020
- Responded to crisis situations quickly to maintain calm and deepened relationships with residents and fellow staff.
- Welfare checks and coordinated with facility staff to meet resident needs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction
- Interfaced with residents to address and resolve complaints or grievances.
- Helped residents living with schizophrenia and chronic mental illness with personal needs.
- Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
Licensed Nursing Assistant
Crescent Manor Nursing Home
Bennington, VT
01.2010 - 01.2016
- Basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Comforted patients and provided reassurance and encouragement.
- Followed safe lifting techniques and individual resident lifting instructions.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Rendered hands-on nursing care under direct RN supervision, adhering to
- Medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status. Used mobility devices to transport patients.
Education
High School Diploma -
Mount Anthony Union High School
Bennington, VT06.2010
Skills
- Patient communication and education
- Client advocacy
- Behavioral intervention
- Individualized care
- Daily living assistance
- Case documentation
- Crisis management
- Customer service excellence
- Microsoft Office proficiency
- Training coordination
- Data security and confidentiality
- Rapport building and credibility
- Admissions and registration management
- Service-oriented mindset
- Multitasking and organization skills
- Information gathering from patients
- Empathy in service delivery
- Calmness under pressure
- Emotional support strategies
- Conflict resolution
References
References available upon request.
Timeline
Direct Support Professional
Amergis
04.2025 - Current
Behavior Technician
LEARN Behavioral
02.2025 - Current
Direct Support Professional/SILP
United Counseling Services
04.2024 - 12.2024
Patient Services Representative
Battenkill Valley Health Center
07.2022 - 04.2024
Access Services
Southwestern Vermont Medical Center
12.2020 - 07.2022
Residential Counselor
United Counseling Services
04.2016 - 01.2020
Licensed Nursing Assistant
Crescent Manor Nursing Home
01.2010 - 01.2016
High School Diploma -
Mount Anthony Union High School
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