Eliza Harvey

• Created a safe environment for survivors to express their feelings without fear or judgement.
• Maintained accurate records regarding client services and progress reports.
• Provided educational and outreach programs, prevention talks and other presentations to social service agencies, businesses and general public audiences.
• Conducted group therapy sessions focused on self-empowerment and healing from trauma.
• Provided referrals to appropriate social service agencies when necessary.
• Developed educational programs on the topics of sexual assault prevention and awareness.
• Assisted individuals through criminal justice process, providing information and support.
• Wrote individual safety and crisis plans and assessed ongoing risk assessments to decrease further harm.
• Maintained records of victim contacts for use in emergency or crisis situations.
• Supported crisis intervention and advocacy for victims of crimes.
• Assisted with customer requests and answered questions to improve satisfaction.

• Maintained cleanliness of the restaurant area, including tables, counters, floors, and equipment.
• Performed accurate cash-handling duties, such as counting out change for customers' purchases.
• Provided excellent customer service by listening attentively to customers' needs, and offering helpful solutions.
• Ensured compliance with health codes by regularly sanitizing work surfaces throughout the shift.
• I greeted customers upon arrival, took orders promptly, and courteously answered questions about menu items.
• Utilized effective communication techniques to promote positive relationships with customers and staff members.
• Operated kitchen equipment safely according to safety guidelines and regulations.
• Trained new employees on proper food preparation techniques, customer service protocols, and safety procedures.
• Efficiently managed large volumes of customer requests while ensuring that quality standards were met.
• Processed returns and refunds according to established procedures, while maintaining a high level of accuracy.
• Provided friendly customer service in a fast-paced environment, including taking orders and responding to inquiries.

inquiries.

• Demonstrated strong problem-solving skills by resolving customer complaints quickly and efficiently.
• Adhered strictly to all company policies related to employee conduct and security measures.
• Assisted with inventory management tasks, such as stocking shelves and checking for expired items.
• Received cash payments from customers, and accurately recorded transactions using the point-of-sale system.

• Assisted in stocking shelves with merchandise.
• Performed inventory control activities such as counting merchandise, reconciling discrepancies between physical counts and computer records.
• Placed special orders or called other stores to find desired items.
• Managed opening and closing duties such as setting alarm systems, locking doors.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Cleaned shelves, counters and tables to maintain organized store.
• Conducted regular inventory checks to ensure accurate stock levels.
• Participated in weekly team meetings to discuss strategies for improving customer service.
• Answered customer inquiries regarding product features, pricing, and availability.
• Handled returns and exchanges according to company policies.
• Assisted customers with carry-out orders from the store.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Described merchandise and explained use, operation and care.
• Attended training sessions focused on developing retail skillset.
• Greeted customers and provided excellent customer service.
• Recommended, selected and located merchandise based on customer desires.
• Handled customer complaints professionally and efficiently.

• Mentored junior staff members, providing guidance on tasks, and helping them reach their goals.
• Worked closely with the management team to ensure an efficient flow in the kitchen throughout shifts.
• Provided customer service by responding promptly to inquiries from customers regarding menu items or services.

offered.

• Exhibited excellent organizational skills, and attention to detail while managing daily operations in the kitchen.
• Performed regular maintenance checks on kitchen equipment to ensure safe operation at all times.
• Utilized strong communication skills to provide clear instructions and guidance to staff members.
• Managed large amounts of cash accurately during busy hours in a fast-paced environment.
• Resolved customer complaints professionally, in accordance with company policy.
• Developed a strong knowledge base regarding product features.
• Performed opening and closing duties, such as counting money, balancing registers, and reconciling discrepancies.
• Provided customers with product information, and responded to inquiries courteously and promptly.
• Supported other departments within the store by providing assistance when needed.
• Accurately processed customer payments using cash, credit cards, and checks.
• Kept up to date on new products, services, promotions, and pricing structures.
• Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
• Utilized problem-solving skills to effectively handle difficult situations.