Eliza Havener
Austin,TX
Overview
8
8
years of professional experience
Work History
Express Claims Advocate
Next Insurance
09.2022 - Current
- Manages, investigates, and resolves express-level commercial auto, general liability, and inland marine claims.
- Investigates insurance coverage and liability using the insurance policy, photos, and other pertinent documents.
- Communicates via phone, text, email, and physical mail with policyholders, claimants, witnesses and related third parties to compile the necessary data, make claims decisions, relay decisions and negotiate settlements.
- Collaborates with internal teams to discuss legal questions, improve internal processes and evaluate property damage.
- Meets and exceeds detailed KPI’s and sets goals for performance.
- Investigates potential suspicious claims and escalates in proper channels, including potential policy rescissions.
Claims Examiner
Next Insurance
07.2021 - 09.2022
- Process up to 15 insurance claims per day while managing adjuster workloads and proper assignment of claims.
- Organize biweekly training sessions to facilitate exchanges between new examiners and tenured agents.
- Collaborated with the process improvement team to automate and streamline the claim submission process leading to a 60+% reduction in time spent processing claim filing.
IC2 Level Insurance Advisor
Next Insurance
01.2021 - 07.2021
- In charge of manually generating all of the Loss Runs reports for the company when requested by a customer.
- Took escalated calls and chats when team leads were in meetings or unavailable to handle the situation.
- In April of 2021, served as an interim team lead after another team lead left the company.
Insurance Advisor
Next Insurance
10.2019 - 01.2021
- Managed fast-paced interactions while advising customers on their insurance options via phone, email, and chat.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Client Service Specialist
Rosestone Financial Group
06.2017 - 07.2019
- First contact for all clients contacting the office, experienced in creating a positive and supportive environment.
- Provided knowledgeable service and support for all customer needs.
- Accepted and processed payments, updated accounts and issued receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Paid Summer Intern
Medical School Alumni Office • LSU – Shreveport HSC
06.2016 - 08.2016
- Assisted in planning class reunions and first- year orientation.
- Sorted and organized files, spreadsheets, and reports.
Education
B.A. - English, Art History
University of The South
Sewanee, TN05.2017
Skills
- Attention to Detail
- Interpersonal Skills
- Analytical Skills
- Organizational Skills
Timeline
Express Claims Advocate
Next Insurance
09.2022 - Current
Claims Examiner
Next Insurance
07.2021 - 09.2022
IC2 Level Insurance Advisor
Next Insurance
01.2021 - 07.2021
Insurance Advisor
Next Insurance
10.2019 - 01.2021
Client Service Specialist
Rosestone Financial Group
06.2017 - 07.2019
Paid Summer Intern
Medical School Alumni Office • LSU – Shreveport HSC
06.2016 - 08.2016
B.A. - English, Art History
University of The South
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