ELIZA HEFFINGER
Ponte Vedra
Overview
7
7
years of professional experience
Work History
Cashier
Panera Bread
Nocatee, FL
09.2025 - Current
- Reference: Maria Talley - 904-993-8966
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and repeat business.
Hostesss
Tanks Sushi Bistro
Nocatee, FL
03.2025 - 08.2025
- Reference: Tanks Managements - 904-679-4269
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and accommodate guest preferences.
- Handled guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new host staff on customer service standards and operational procedures.
Pet Sitting
Myself
Nocatee, FL
01.2022 - Current
- References: Beverly Bass - 813-546-4542
- Established strong relationships with clients, enhancing trust and repeat business through excellent service delivery.
- Monitored behavioral changes, reporting concerns to pet owners promptly and accurately.
- Coordinated pet sitting schedules efficiently, maximizing availability and client satisfaction levels.
- Exercised animals regularly with walks and rigorous play activities.
Babysitting
Myself
Nocatee, FL
01.2020 - Current
- References: Tiffani Scuncio - 904-557-6279, Beverly Bass - 813-546-4542
- Established effective communication with parents regarding children's progress and behavioral issues.
- Managed schedules for multiple children, balancing activities, meals, and rest periods efficiently.
- Enhanced family relationships by fostering trust through consistent support and reliability in care services.
- Resolved conflicts among children using conflict resolution strategies to promote a harmonious environment.
- Played games, worked on puzzles, and read books to young children.
Education
High School Diploma -
Allen D Nease High School
Ponte Vedra, FL05-2027
Skills
- Punctual
- Hard working
- Diligent
- Fast learner
- Honest
- Trustworthy
- Customer service
- Customer assistance
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Order taking
- Conflict resolution
Accomplishments
- National Junior Honor Society 2021-2023
-Induction ceremony speech
-Participated in annual holiday clothing and food drive
-Responsible for increasing school spirit for athletic events
-Aided local organization with writing and sending christmas and encouragement cards to children in Africa
-Candy grams for students
- Best Character Award: Pine Island Academy - 2023
Objective
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Timeline
Cashier
Panera Bread
09.2025 - Current
Hostesss
Tanks Sushi Bistro
03.2025 - 08.2025
Pet Sitting
Myself
01.2022 - Current
Babysitting
Myself
01.2020 - Current
High School Diploma -
Allen D Nease High School