Eliza Layton
BRONX,NY
Summary
Experienced in file maintenance, with a solid track record of maintaining up-to-date and organized filing systems. Strengths include excellent organizational skills, accuracy, and an ability to manage large volumes of documents efficiently. Previous roles have demonstrated significant improvement in system efficiency and ease of document retrieval. Dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
File Maintenance Clerk
Stop & Shop
05.2022 - 12.2024
- Assure that all immediate store delivered items are in the item price file.
- Generated and modified documentation incorporating new data.
- Ensured proper sorting of papers based on importance, timing, and subject matter.
- Answered questions about records or files.
- Conducted elimination of unnecessary files based on established protocols.
- Coded index materials with stamp identification for filing.
- Collaborated with other departments to identify areas where file maintenance could be optimized.
- Located, retrieved and copied information in response to requests and delivered to authorized users.
- Scanned, indexed, and archived documents, ensuring compliance with company policies.
- Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
- Implemented security measures designed to protect sensitive information from unauthorized access.
Customer Service Associate
Stop & Shop
05.2022 - 12.2024
- Guaranteed customer fulfillment through exceptional service.
- Ensure the checkout space is orderly at all times.
- Resolve customer complaints, show them, and deliver appropriate information
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept work area neat, clean, and well-stocked at all times.
Receptionist
QuickFit
01.2017 - 01.2021
- Managed greeting and escorting walk-in customers to designated areas.
- Secured and transmitted information using computer applications, email programs, and traditional mail systems.
- Scheduled space or equipment for special programs, meetings and conferences.
- Maintained a secure office environment through meticulous visitor credential verification and purpose assessment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Answered and directed incoming calls using multi-line telephone system.
- Organized and verified appointments.
Education
Some College (No Degree) - Forensic Science
Bronx Community College
Skills
- Record management
- File retrieval
- Document scanning
- Filing systems expertise
- File/records maintenance
- General office functions
- Deadline management
- File tracking
- Document management
- File management
- Document Scanning Expertise
- Accurate Cash Transactions
- Sanitation Practices
- Dependable Team Member
- Cash Handling Proficiency
- Procedure Implementation
- Principled and Honest Conduct
- Financial Transaction Coordination
- Problem Solving
- Collaborative Mindset
- Surface Maintenance
- Cash Counting Machine Management
- Employee Skill Enhancement
- Prioritization of Responsibilities
- Call Handling and Transfer
- Customer Service Expertise
Contact
elaytonee@gmail.com
3475167532
845 Edison Avenue Bronx NY
Name & Contact
Timeline
File Maintenance Clerk
Stop & Shop
05.2022 - 12.2024
Customer Service Associate
Stop & Shop
05.2022 - 12.2024
Receptionist
QuickFit
01.2017 - 01.2021
Some College (No Degree) - Forensic Science
Bronx Community College